Bachelor of Science in Psychology
Dalubhasaan ng Lungsod ng San Pablo
Virtual Assistant
Training on how to be a Virtual Assistant.
You can call me Devy, I love Art like drawings, posters, and anything that includes Art. I am a PurrMom of four Cats. I love listening to music but I am not a Singer(LOL). I am Married but no kids. I am Trustworthy, Determined, Industrious, with Initiative, Approachable and have Time Management at my Job.
I am passionate about assisting other people in my workplace and I thrive in peace and relaxing environment so that I can be more productive, determined, persistent, and resilient on my work. I am confident that my skills in customer service as a bank teller, sales and inventory clerk, time keeper and operation supervisor and my dedication to make valuable asset to any team.
I graduated in university with bachelor’s degree in Psychology.
My past jobs was Sales and Inventory Clerk, Operation Supervisor/ Timekeeper and Bank Teller.
I have also training's as a Safety Officer, Bureau of Fire Protection and Red Cross.
Creativity: The ability to develop new ideas and compelling stories.
Research Skills: Proficiency in seeking and using resources to support data entry, especially in Microsoft excel, Microsoft Word and PowerPoint.
Analytical Skills: Being able to analyze the target audience, plan the structure of the data entry, and the accuracy of all the reports I handled.
Dalubhasaan ng Lungsod ng San Pablo
Training on how to be a Virtual Assistant.
Position: BANK TELLER
Bank teller play a crucial role in the daily operations of a bank, serving as a direct point of contact for customers and contributing to the overall efficiency and success of the banking institution
A bank teller is a front-line banking professional who interacts directly with customers. Their primary responsibilities include:
1. Cash Handling:
• Processing cash transactions, including deposits and withdrawals.
• Counting and verifying the accuracy of cash received and disbursed.
2. Customer Service:
• Assisting customers with various financial transactions and inquiries.
• Providing information about the bank's products and services.
• Resolving customer issues or directing them to the appropriate personnel.
3. Transaction Processing:
• Processing various financial transactions, such as check cashing, money orders, and cashier's checks.
• Inputting and updating customer account information accurately.
4. Promoting Bank Services:
• Suggesting and promoting bank products and services to customers based on their needs.
5. Balancing and Record Keeping:
• Ensuring that cash drawers are balanced at the end of the day.
• Maintaining accurate records of all transactions.
6. Security:
• Adhering to security and compliance procedures to prevent fraud and unauthorized transactions.
• Following bank policies and procedures to safeguard customer information.
7. Communication:
• Communicating effectively with customers and colleagues.
• Collaborating with other bank departments to resolve issues.
8. Technology Usage:
• Using computer systems and banking software to process transactions and access customer information.
9. Multitasking:
• Handling multiple tasks simultaneously during peak hours.
10. Professionalism:
• Presenting a professional and courteous demeanor to create a positive customer experience.
Position: Operations Supervisor
Job Overview: The Operations Supervisor is responsible for overseeing and coordinating the day-to-day activities within a specific department or operational area. They play a key role in ensuring efficiency, productivity, and adherence to organizational policies and procedures.
Key Responsibilities:
1. Team Leadership:
• Supervise and lead a team of operational staff, providing guidance, support, and training as needed.
• Foster a positive and collaborative work environment to enhance team productivity and morale.
2. Workflow Management:
• Plan, organize, and coordinate daily operational activities to meet organizational goals.
• Monitor and manage workflow to ensure timely completion of tasks and projects.
3. Process Improvement:
• Identify areas for process improvement and implement strategies to enhance operational efficiency.
• Work closely with team members to streamline workflows and optimize resource utilization.
4. Quality Control:
• Implement and enforce quality control measures to ensure the delivery of high-quality products or services.
• Conduct regular audits and assessments to identify and address any quality issues.
5. Performance Monitoring:
• Track and analyze key performance indicators (KPIs) to assess team and departmental performance.
• Develop and implement strategies to improve performance and achieve targets.
6. Communication:
• Liaise with other departments and teams to facilitate effective communication and collaboration.
• Communicate operational objectives, changes, and updates to team members.
7. Training and Development:
• Identify training needs within the team and coordinate training programs to enhance skills.
• Provide ongoing coaching and feedback to team members to support professional development.
8. Problem Resolution:
• Address and resolve operational issues and challenges in a timely and effective manner.
• Escalate complex issues to higher management as needed.
9. Compliance:
• Ensure that operations comply with company policies, industry regulations, and legal requirements.
• Implement and enforce safety and security protocols.
10. Reporting:
• Generate and present regular reports on operational performance and key metrics.
• Provide insights and recommendations for continuous improvement.
Position: Timekeeper
Job Overview:
The Timekeeper is responsible for accurately recording and managing employee work hours, ensuring compliance with company policies and relevant labor laws. This role plays a crucial part in maintaining precise records for payroll processing and workforce management.
Key Responsibilities:
1. Time Tracking:
• Record and maintain accurate and up-to-date records of employee work hours, including regular hours, overtime, and leave.
• Use timekeeping software or systems to track and manage attendance.
2. Attendance Monitoring:
• Monitor and track employee attendance, addressing any patterns of absenteeism or tardiness.
• Notify supervisors or managers of attendance-related concerns.
3. Timekeeping System Management:
• Administer and maintain timekeeping systems, ensuring they are functional and updated.
• Provide training to employees on how to use timekeeping tools.
4. Compliance:
• Ensure compliance with company policies and relevant labor laws regarding work hours, breaks, and overtime.
• Stay informed about changes in labor regulations and adjust timekeeping processes accordingly.
5. Payroll Support:
• Work closely with the payroll department to provide accurate and timely information for payroll processing.
• Resolve discrepancies or issues related to employee hours.
6. Reporting:
• Generate regular reports on employee attendance, hours worked, and related metrics.
• Provide insights and analysis to management regarding attendance trends.
7. Leave Management:
• Administer and track employee leave requests, including vacation, sick leave, and other time-off categories.
• Ensure leave policies are consistently applied.
8. Communication:
• Communicate with employees regarding timekeeping policies, procedures, and deadlines.
• Address inquiries related to time and attendance.
9. Technology Utilization:
• Stay updated on timekeeping software and tools, recommending improvements or upgrades as needed.
• Troubleshoot technical issues related to timekeeping systems.
10. Recordkeeping:
• Maintain organized and secure records of time and attendance data.
• Ensure confidentiality and privacy of employee information.
Position: Sales Clerk
Job Overview:
A Sales Clerk, also known as a Retail Sales Clerk, plays a crucial role in providing excellent customer service and contributing to the overall success of a retail establishment. This position involves various tasks related to sales, customer assistance, and maintaining a positive shopping environment.
Key Responsibilities:
1. Customer Assistance:
• Greet and assist customers in a friendly and professional manner.
• Provide product information, answer inquiries, and offer guidance to customers.
2. Sales Transactions:
• Process sales transactions accurately and efficiently using cash registers or point-of-sale (POS) systems.
• Handle payments, issue receipts, and ensure correct change is given.
3. Product Knowledge:
• Stay informed about product features, specifications, and promotions.
• Assist customers in making informed purchasing decisions.
4. Stocking and Merchandising:
• Ensure shelves and displays are well-stocked and visually appealing.
• Replenish merchandise as needed and arrange displays to attract customer attention.
5. Customer Service:
• Handle customer complaints or concerns with patience and professionalism.
• Collaborate with other staff members to resolve customer issues.
6. Upselling and Cross-Selling:
• Recommend additional products or accessories to enhance the customer's purchase.
• Promote sales and special offers to maximize customer spending.
7. Store Maintenance:
• Keep the store clean, organized, and well-maintained.
• Monitor and report any issues with equipment or facilities.
8. Inventory Management:
• Assist in monitoring and managing inventory levels.
• Conduct periodic stock checks and report discrepancies.
9. Cash Handling:
• Handle cash transactions securely and follow established cash-handling procedures.
• Reconcile cash registers at the end of the shift.
10. Compliance:
• Adhere to company policies, procedures, and security measures.
• Stay informed about and follow relevant laws and regulations.
Position: Inventory Clerk
Job Overview: An Inventory Clerk is responsible for maintaining accurate records of goods and materials in stock. This role involves tracking inventory levels, conducting regular audits, and ensuring proper documentation of all inventory-related activities. The Inventory Clerk plays a crucial role in supporting efficient supply chain and logistics operations.
Key Responsibilities:
1. Inventory Tracking:
• Monitor and track inventory levels of products, materials, or goods.
• Update inventory databases or systems to reflect accurate stock levels.
2. Receiving and Shipping:
• Receive incoming shipments and verify the accuracy of delivered goods.
• Prepare and process outbound shipments, ensuring correct quantities and items are shipped.
3. Data Entry:
• Enter data related to inventory movements, adjustments, and transfers.
• Maintain accurate and up-to-date records in inventory management systems.
4. Stock Rotation:
• Implement stock rotation practices to ensure that older stock is used first.
• Monitor expiration dates and manage perishable inventory effectively.
5. Auditing and Reconciliation:
• Conduct regular physical inventory counts and reconcile with recorded quantities.
• Investigate and resolve discrepancies between physical counts and system records.
6. Reporting:
• Generate regular reports on inventory levels, turnover, and discrepancies.
• Provide insights and recommendations for optimizing inventory management.
7. Supply Chain Collaboration:
• Collaborate with purchasing and logistics teams to ensure timely and accurate supply of goods.
• Communicate with suppliers regarding inventory-related issues.
8. Documentation:
• Maintain proper documentation for all inventory transactions and adjustments.
• Ensure compliance with record-keeping policies and procedures.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.