2015
Bachelor of Arts in Mass Communication major in Broadcasting
Trinity University of Asia
EXPERIENCED Social Media Manager | Video Editor | General VA
Experienced Social Media Manager | Video Editor | Virtual Assistant | Customer Support Specialist
Are you looking for a reliable professional with diverse skills to enhance your business?
Here's what I offer:
🔹 Social Media Management
- Strategy creation for platforms like Instagram, Facebook, LinkedIn, and TikTok
- Content scheduling, hashtag research, and community engagement
- Focus on increasing followers, engagement, and brand visibility
🔹 Video Editing
- Proficient in Adobe Premiere Pro and CapCut
- Specialized in creating engaging YouTube Shorts, Instagram Reels, and TikTok videos
- Skilled in adding transitions, captions, and optimizing for different platforms
🔹 Customer Support Specialist
- Experienced in live chat, email, and ticketing systems (e.g., Salesforce, HubSpot)
- Proven ability to handle customer inquiries, resolve issues, and improve satisfaction
- Strong focus on building trust and loyalty
🔹 Virtual Assistant Services
- Data entry, appointment scheduling, and email management
- Recruitment assistance, sourcing, screening, and training candidates
- Coordination of meetings and administrative tasks
🔹 SEO & Keyword Research
- Conduct basic SEO tasks like keyword research to improve content visibility
- Familiar with optimizing content for organic search growth
🔹 Content Creation & Strategy
- Crafting engaging social media posts, email campaigns, and video content
- Aligning content with brand goals to attract and retain your audience
🔹 Organized Multitasker
- Efficiently handle multiple projects like social media management, video editing, and administrative tasks
- Skilled in meeting deadlines while maintaining high-quality output
With over two years of experience in social media management, video editing, and customer service, recruitment and general virtual assistance, I bring a well-rounded skill set to help grow your business. My flexible schedule, reliable tech setup, and commitment to excellence ensure seamless collaboration.
Let’s work together—contact me today to discuss your project needs!
My Skills and Competencies
Social Media Management
Video Editing
Content Creation
Customer Service
Virtual Assistance
Certificates
My Experience and Education
2022
-
2025
Freelancer
(Video Editor/Social Media Manager)
* Moderation of Facebook, Instagram, YouTube etc.
* Increasing brand awareness
* Creation of content and marketing strategies
* Basic graphics from Canva or a similar app
* Help the videographer with doing thumbnails | Video Editing
* Hashtag research
* Posting video content on Social Media
* Content Scheduling through Meta Business Suite
* Proficient in Video Editing Software (Adobe Premiere Pro, Capcut)
* Creative Storytelling
* Audio Editing
2021
-
2022
Sky Dev Solutions
(Content Moderator)
* Review and analyze user reports of abusive content found on a platform based on the regulations set by the company.
2020
-
2020
24/7 Intouch
(Customer Service Representative)
* Placing, modifying or canceling orders of the customers.
* Providing excellent support to customers via phone, email, and chat.
My Services
Virtual Assistance
Helping administrative tasks to make sure other business goals are being met.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Customer Service
Assisting customers with their concerns and feedback through excellent customer service.
Video Editing
Video Editing using different video editing tools to make appealing content.
Testimonials
Testimonial 1
"I can't recommend Des highly enough for anyone looking for a superstar Social Media Manager and Video Editor. Her creativity and willingness to explore new ideas were instrumental in creating a video for my supplement business that exploded, reaching a whopping 1 million views! Des isn't just about technical skills. She brings a unique perspective and flexibility to every project, constantly pushing boundaries. This open-mindedness was key to crafting a video that resonated with a large audience. Working with Des was a true pleasure. She's a gem of a find, and I'm so grateful for her contribution to my business success in reaching a wide audience. "
Testimonial 2
"I was honored to work with Dessiree during her time as a social media manager for WECO Africa, and I can confidently say she was an exceptional asset to our team. Her creativity, strategic approach, and keen understanding of audience engagement played a pivotal role in elevating our brand’s online presence. Dessiree consistently delivered outstanding content that not only resonated with our diverse audience across Africa but also aligned perfectly with WECO Africa's mission of empowering MSMEs. Her ability to craft compelling narratives and design visually captivating campaigns ensured that our message reached and inspired the right people. Beyond her technical skills, Dessiree demonstrated excellent organizational abilities and a proactive attitude. I wholeheartedly recommend her. "