2021
Bachelor of Business Administrative
Kingston International College
More Info About Me
I am a 39-year-old professional based in Cagayan de Oro City, Philippines. I am detail-oriented, dependable, and committed to delivering quality work. I value clear communication, organization, and continuous learning, and I enjoy supporting tasks that help individuals and businesses run smoothly. I adapt quickly, work well independently or with a team, and take pride in being responsible and trustworthy in everything I do. Driven. Creative. Always leveling up. I chase goals, good vibes, and the kind of life that feels like.
My Skills and Competencies
Chat Support
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2019
-
2021
One Light Speed Travel and Tour
(Supervisor)
Leads sales and marketing efforts to increase brand awareness, develop
strategies, and achieve revenue targets. Manages teams and campaigns to drive growth.
2021
-
2025
Sofa Bargain
(Order Confirmation/Chat support/Logistics/Email Support)
Responsible for managing customer orders, providing real-time support through
chat and email, and coordinating logistics to ensure on-time delivery and excellent customer satisfaction. This role combines customer service, administrative accuracy, and operational coordination.
Key Responsibilities
Order Confirmation
Review, validate, and confirm customer orders with accuracy and attention to detail.
Ensure product availability, pricing accuracy, and billing correctness before finalizing orders.
Communicate order status, updates, and potential issues to customers in a timely manner.
Chat Support
Provide real-time assistance to customers through chat platforms.
Resolve inquiries related to products, orders, delivery timelines, and general support.
Maintain a professional, friendly tone while troubleshooting customer concerns.
Logistics Coordination
Coordinate with warehouse and logistics teams to ensure timely order processing and dispatch.
Track shipments and proactively update customers on delivery progress.
Address and resolve delivery issues, delays, or discrepancies.
Email Support
Respond to customer emails with clear, accurate, and helpful information.
Document customer interactions and resolutions for internal tracking.
Follow up with customers and internal teams to ensure issues are resolved fully.
2025
-
2025
Joe’s Roadside Assistance
(Admin/CSR)
providing efficient administrative support and delivering exceptional customer service.
Key Responsibilities
Administrative Support
Manage daily office tasks including filing, data entry, scheduling, and document preparation.
Maintain accurate records, databases, and reports.
Assist in coordinating meetings, appointments, and internal communications.
Support other departments with administrative tasks as needed.
Customer Service
Respond to customer inquiries via phone, email, and chat in a timely and friendly manner.
Provide product/service information and resolve issues with professionalism and empathy.
Process requests, complaints, and feedback, ensuring complete and accurate documentation.
Follow up with customers to ensure satisfaction and problem resolution.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Email Marketing
Manage email for client/company
Chat Support
Responded to customer inquiries via live chat in a timely and professional manner.