2012
More Info About Me
I am an experienced Administrative Assistant with extensive skills in customer service, business operations, data management, and office programs that allow for efficient and high-quality output. I have demonstrated the ability to complete tasks with minimal supervision; I am open to new experiences; and I enjoy learning new skills.
My Skills and Competencies
Multifaceted Virtual Assistant
Social Media Management
Data Entry
Graphic Design
Certificates
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My Experience and Education
2022
-
2023
Iloilo 3B Bus. Services Inc
(Recruitment Manager)
• Plan and control budget and expenditures
• Train, direct and motivate staff
• Oversee the classification and rating of occupations
• Plan, develop and implement recruitment strategies
• Manage training and development strategies
• Oversee the analysis of employee data and information
• Oversee the development of communication strategies
• Organize and administer staff consultation and grievance procedures
• Oversee payroll administration
• Plan, organize, direct, control and evaluate daily operations
2018
-
2021
Iloilo 3B Bus. Services Inc.
(HR Admin Assistant)
• Administration of payroll function
• General reception duties including answering phones ordering office supplies, greeting and directing visitors
• Reporting, organizing, filing, and document management
• Recorded and prepared minutes of meetings, seminars and conferences
• Determined and established office procedures and routines
• Answered telephone and relay telephone calls and messages
• Answered electronic / email inquiries
• Ordered office supplies and maintained inventory
• Arranged travel-related itineraries and made reservations
• Set up and maintained manual and computerized information filing systems
2017
-
2018
iQor
(Quality Auditor Head)
• Oversaw and maintained employee behavior in providing excellent customer experience
while protecting company interests and protocols through call listening and monitoring.
• Managed multiple departments’ Quality processes and oversaw Quality Auditor’s
performance and accuracy.
• Responsible for keeping the payroll of the team accurate and on time.
• Created schedule to maximize the distribution of Quality Auditors.
• Collaborated with the training department, operations, and HR to provide support to
employees in achieving client goals.
• Drafted protocols, prepared reports and process-orders to assist every team member in
understanding and improving performance.
• Spearheaded account activities that would assist projects in improving quality performance
2016
-
2017
iQor
(Administrative Assistant)
• Kept records of the department’s budget and expenses.
• Created posters and visual aids to help promote programs and hype.
• Replied to emails and queries from clients and employees, in real-time as possible.
• Planned social media post and bulletin board contents to keep members engaged and up to
date.
• Ordered office supplies and maintain inventory.
• Arranged events for department wide functions.
• Reporting, organizing, filing, and document management
• Recorded and prepared minutes of meetings, seminars and conferences
• Answered telephone and relay telephone calls and messages
My Services
Social Media Management
I will help you grow your audience and set your online presence on social media platforms while promoting your passion.
Virtual Assistant
Allow me to provide assistance and support to achieve your goals and help you grow your company.
Graphic Design
Let me create engaging and captivating designs that will help promote your brand.