Hey I am Dennis

I AM HIGHLY QUALIFIED.

I am a versatile professional with experience in customer service, team leadership, and healthcare administration. Proven ability to manage operations, support customers, and drive results. Strong skills in communication, organization, and problem-solving.

I assist both small and big businesses with a range of services, including flexible and affordable support for administrative tasks.

Dennis Gloriane Garcia
Tarlac City, Philippines
dennis_garcia7697@icloud.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

ProVA
HIPAA: Health Insurance Portability and Accountability Act

My Experience and Education

  • EXPERIENCE
  • EDUCATION
March 2025
916-Hour Caregiving Course

TESDA TVET Program: Philippine Women's University, CDCEC

March 2014
High School Diploma

Alternative Learning System, Department of Education

September 2023 - March 2025
Medmate Australia
(Telehealth Receptionist)

Managed administrative tasks including scheduling and patient records. Contacted patients to explain and enroll them in healthcare plans. Handled comprehensive billing for doctors, including invoicing, tracking payments, and resolving inquiries from both doctors and patients.

March 2019 - August 2023
Foundever (Formerly Sitel)
(Subject Matter Expert / Customer Service Associate Retail)

As a Subject Matter Expert at Foundever, I handled escalated issues, resolved billing problems, supported other agents, and met sales goals, focusing on excellent customer service. I also served in a leadership role, improving communication between agents and customers to enhance overall customer experience.

February 2018 - February 2019
Sutherland Global Services
(Customer Service Associate)

As a Customer Service Agent for a US telecom company, I sold wireless products while managing challenging billing issues upfront. I focused on resolving problems quickly and easily for customers, skillfully balancing this with meeting sales goals under time pressure.

November 2015 - January 2018
SMEAG: Smile Means Everything; Achieve Goal
(ESL/IELTS Teacher)

Taught English as a Second Language (ESL) to students from Korea, Vietnam, Taiwan, and China. Managed 8 classes daily, helping students improve their English communication. Ensured student well-being and developed detailed weekly lesson plans.

My Services


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Tarlac City,
Philippines
Email :
dennis_garcia7697@icloud.com


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