2015
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Capas High School
More Info About Me
I am 26-year-old start-up virtual assistant with a solid background in the BPO industry, boasting a total of 5 years of experience handling US-based companies. My journey began in 2018 when I entered the industry as a newcomer. Within a short span of 6 months, I demonstrated remarkable dedication and competence, earning myself promotion to a leadership role after starting on the frontlines, handling phone calls with excellence.
Additionally, I possess strong interpersonal and communication skills, making me adept at navigating the fast-paced environment of my past experiences. Whether working independently or in collaboration with others, I have consistently proven my effectiveness in accomplishing tasks and contributing to team success.
To sum it up, I'm proactive and adaptable professional with a wealth of BPO experience and an eagerness to take on new challenges. My dedication to personal growth and exceptional work ethic make me a valuable asset to any organization seeking to achieve its objectives.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2023
Foundever (Formerly Sitel)
(Subject Matter Expert / Customer Service Associate Retail)
As a Subject Matter Expert at Foundever, my multifaceted role encompassed handling escalation calls, resolving billing issues, assisting fellow agents, achieving sales targets, and playing a vital part in ensuring excellent customer interactions and service delivery.
Beyond these responsibilities, I held a leadership position within the organization, where I actively participated in fostering effective communication and interactions between agents and customers. My role in the leadership team allowed me to contribute significantly to the overall customer experience and satisfaction.
2018
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2019
Sutherland Global Services
(Customer Service Associate)
Being a customer service agent for a United States based telecommunications company, my primary responsibility was to sell wireless products. However, my role presented unique challenges as I was required to address customers' billing concerns before making a sale. Despite the time constraints imposed on each call, my top priority was reducing customer effort and ensuring that their issues were efficiently resolved. Balancing sales targets with exceptional customer service demanded a skillful approach to achieve success in this role.
2015
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2018
SMEAG Global School
(ESL/IELTS Teacher)
As an English as a Second Language (ESL) teacher, my primary role involved instructing foreign students from specific nationalities, including Korean, Vietnamese, Taiwanese, and Chinese, in the English language. Juggling eight classes on a daily basis, I played a crucial role in imparting language skills to my students, fostering their communication abilities, and helping them become proficient English speakers.
In addition to teaching, I also took on the responsibility of caring for the children's welfare. Ensuring a safe and supportive learning environment was part of my duty, as I understood the importance of not only their academic progress but also their overall well-being.
To maintain the standard of education and ensure effective learning outcomes, I meticulously created detailed lesson plans for each week. This allowed me to structure the learning process effectively, catering to the diverse needs of my students and optimizing their language learning experience.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.