2010
Bachelor of Science in Information Technology
University of Cebu – Main Campus
More Info About Me
I pride myself on being someone who's driven and organized, paying close attention to every detail to guarantee tasks are done accurately and thoroughly. I've found I adapt easily to different environments and tasks, which makes it natural for me to connect with new people. Always looking at the brighter side, I'm constantly seeking ways to grow in my career and embrace opportunities for self- improvement.
My Skills and Competencies
Customer Service
Social Media Management
QuickBooks VA
Data Entry
Photo Editing
Certificates
My Experience and Education
2023
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2023
Wipro BPO Philippines Ltd., Inc
(Complaint Analyst)
Involves handling and processing customer complaints received either directly from customers or via the service center. Our approach includes diligent investigation and resolution, followed by communication with customers through email to address their concerns effectively. This method ensures a comprehensive response and resolution process, maintaining a seamless and efficient customer service experience.
2023
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2023
Digital Bytes Financial Services
(Quickbooks Bookkeeper Intern)
Generating Estimates & Invoices
Statement of Account Management
AP Management (Monitoring & Payment)
Bank Reconciliations
Management Reporting
Aging of AR
Manage Purchase Orders & Bills
Inventory Management
2022
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2023
Wipro BPO Philippines Ltd., Inc
(Quality Support Analyst)
• Prepare an analysis of reports for the teams weekly performance
• Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through root cause analysis, and suggested solutions through action plan
• Providing Real Time support by resolving inquiries coaching and mentoring with high quality, speed, empathy and accuracy to agents. This includes side by side coaching, Team Huddles and RCA coaching among agents.
2020
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2022
Wipro BPO Philippines Ltd., Inc
(Subject Matter Expert)
• Providing guidance, support, and assistance to team members in their respective areas of expertise, and leadership roles when needed.
2018
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2020
Wipro BPO Philippines Ltd., Inc
(Content Moderator)
• Review and filter posts and advertisements on social media platforms to ensure compliance with community guidelines and policies.
2012
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2018
Conduent
(Data Encoder)
• Transfer data from scanned copy to a digital database
• Search for and investigate information contained in files
• Input text-based and numerical information from source documents
• Review data for deficiencies or errors
• Type in data quickly and efficiently
2011
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2011
Affiliated Computer Services (ACS),
(Data Encoder)
• Transfer data from scanned copy to a digital database
• Search for and investigate information contained in files
• Input text-based and numerical information from source documents
• Review data for deficiencies or errors
• Type in data quickly and efficiently
2011
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2011
Interteam Services & Consultancy Inc.
(Data Entry Analyst)
• Review the credentials of prospects on LinkedIn and determine if they met the qualifications for freelance opportunities
My Services
Customer Service
Dedicated to exceptional support, resolving inquiries with empathy and efficiency for a seamless customer experience.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks VA
Track expenses, manage cash flow & create invoices.
Photo Editing
Transforming images using various of editing techniques. Provides and helps clients achieve their desired outcomes.
Data Analysis
Transform data into insights for informed decisions. Cleaning, visualization, statistical analysis, and modeling.