Hi! I am Denice Ann

More Info About Me

For me, dedication and perseverance are the best assets to succeed in every profession. I’m a mom of 1 and that makes me think that I can be limitless, I can learn and do everything. I am committed to continuous learning and development to enhance knowledge and skills. Being a highly organized professional with strong multitasking abilities, I always come up with outstanding quality of output. I am a constant believer that “Time is really gold”.
I have been in the customer service industry since I graduated college. I have worked as a receptionist at a 5-star hotel and passenger service agent at airport and that trained me to be flexible and provide satisfaction to my client’s needs. I have worked as an online gaming pit supervisor for the past 6 years and decided to change my career to virtual assistant and social media manager. I wanted to challenge myself and aim to share my talent and potential to my future clients around the world. I am very dependable, yet I can also work well with a team. Putting extra effort in every task is my way of valuing my client’s trust.
If you wish for an efficient, responsible and trustworthy virtual assistant, feel free to hire me.

Denice Ann Z. Austria
San Carlos City, Philippines
denden14.zacarias@gmail.com
Freelancer
View Work Hire Me

My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

General Virtual Assistant Training Course

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2024
Civil Service Passer (Professional Level)

General rating: 84.09
Date of Exam: August 11, 2024
Certifying Body: Philippine Civil Service Commission

March 2024
PRO VA General Virtual Assistant Training

A 10-hour training course to enhance my virtual assistant skills

2015
Bachelor of Science in Tourism Management

Phinma University of Pangasinan

2017 - 2024
Tianxia Technologies Incorporation
(Supervisor)

In my role as an Operations Manager for an online casino, I took charge of the dynamic and fast-paced world of virtual gaming, orchestrating seamless operations to deliver an unparalleled gaming experience for our players. My responsibilities included:

Orchestrating the day-to-day operations of the online casino, meticulously managing every facet to ensure a smooth and engaging gaming experience for our players.
Leading and motivating a team of dedicated staff members, fostering a collaborative and customer-focused environment to deliver exceptional service and support.
Handling customer inquiries and concerns with professionalism and efficiency, resolving issues promptly to maintain a positive and welcoming gaming environment.
Vigilantly ensuring compliance with regulatory requirements and industry standards, implementing robust security measures to safeguard player data and ensure fair play.
Continuously evaluating and optimizing operational processes to enhance efficiency, streamline workflows, and drive performance improvements across the board.
In this dynamic and fast-paced role, I thrived on the challenge of navigating the ever-evolving landscape of online gaming, leveraging my expertise to uphold the highest standards of excellence and deliver an exceptional gaming experience for our valued players.

December 2021 - January 2025
BEBK Skin Care and Co.
(Social Media Manager)

As a Social Media Manager in my previous role, I spearheaded comprehensive social media strategies aimed at boosting brand visibility, driving engagement, and fostering community growth. My key responsibilities encompassed:

Crafting engaging and relevant content across various social media platforms, including Facebook, Instagram and Shopee.
Developing and executing content calendars to ensure consistent and timely posting schedules aligned with brand messaging and marketing objectives.
Generating creative ideas for video content, conducting web audits, and designing visually appealing graphics and banners to enhance brand identity.
Monitoring social media channels for trends, conversations, and opportunities to engage with our audience and address their needs.
Writing compelling captions and copy for social media posts, leveraging storytelling techniques to resonate with our target demographic.
Analyzing social media metrics and performance data to measure the effectiveness of campaigns, identify areas for improvement, and inform future strategies.
Collaborating cross-functionally with internal teams to align social media initiatives with broader marketing initiatives and company goals.
Providing support in the development and execution of influencer marketing campaigns, from identifying potential partners to negotiating contracts and managing relationships.
Staying informed about industry trends, emerging technologies, and best practices in social media marketing to continually optimize our approach and stay ahead of the curve.
In summary, my role as a Social Media Manager involved driving brand awareness, engagement, and growth through strategic content creation, community management, and data-driven decision-making.

2016 - 2017
EDSA Shangri-La Hotel and Resort
(Receptionist)

As a dedicated member of the reception team at a prestigious 5-star hotel, I had the privilege of delivering unparalleled service to our esteemed guests, ensuring each interaction was marked by excellence and luxury. My role encompassed:

Providing a seamless and exceptional check-in experience for our discerning guests, setting the tone for their stay with a warm and welcoming reception that exceeded their expectations.
Managing reservations with precision and attention to detail, ensuring that every guest's preferences and requirements were meticulously catered to, guaranteeing a personalized and unforgettable stay.
Anticipating and addressing the needs of our guests with grace and efficiency, going above and beyond to exceed their expectations and create memorable moments that showcased the hallmark of luxury hospitality.
In the fast-paced and prestigious environment of a 5-star hotel, I embraced the opportunity to showcase my commitment to excellence and passion for delivering unparalleled service, consistently elevating the guest experience to new heights of luxury and sophistication.

2015 - 2016
Dubai National Air Travel Agency
(Passenger Service Agent)

As the primary steward of passenger check-in procedures, I spearheaded a customer-centric approach to streamline the travel experience, ensuring every guest encountered nothing short of excellence. My responsibilities included:

Orchestrating a seamless and efficient check-in process, leveraging a keen eye for detail and a commitment to exceptional customer service to create a welcoming and stress-free environment for travelers.
Coordinating boarding procedures with precision and expertise, facilitating smooth transitions from check-in to departure gates to enhance the overall travel journey for passengers.
Overseeing baggage handling operations with meticulous care and attention, prioritizing the safe and timely delivery of luggage to further enhance the convenience and comfort of travelers.
In the dynamic realm of passenger services, I thrived on the opportunity to optimize every aspect of the travel experience, ensuring that each passenger journey was marked by efficiency, professionalism, and a dedication to exceeding expectations.

My Services

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Executive Virtual Assistant

I thrive in dynamic environments, effortlessly adjusting to the evolving needs of executives and their businesses.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.


Works

Social Media Accounts

BEBK

Pit Supervisor

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
San Carlos City,
Philippines
Email :
denden14.zacarias@gmail.com


Copyright © Myprofile.ph

Copy Right By Denice Ann Austria | ALL RIGHTS RESERVED