2015
Bachelor of Science in Electronics Engineering
Cebu Technological University - Main Campus
More Info About Me
Worked in the BPO industry for 6 years. Seeking an environment that appreciates diversity, creativity and empathy while building the success of the company and experience advancement opportunities.
My Skills and Competencies
Social Media Manager
Amazon VA
Data Entry
Customer Service
Certificates
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My Experience and Education
2021
-
2022
TDCX Inc.
(Customer Service Representative)
Frontline customer service representative for Airbnb. Assist users via phone, email and chat. Helps users in their billings, cancellations, alterations and mediation between the guest and host when issues arise. Make sure all issues are fixed in a timely manner and avoid reopening of tickets when issues are resolved.
2017
-
2021
Sykes Inc.
(CSR)
Frontline Tech Support for Menulog. Assist users via phone call either inbound or outbound to troubleshoot, collect and activate their food delivery devices. Make sure users issues are fixed an avoid callbacks.
2016
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2017
Teletech
(CSR)
Frontline CSR for Telstra. Assist clients via phone call and answer billing concerns, phone and plan upgrades and sim activation.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service Representative
Answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Amazon Virtual Assistant
I will likely be tasked with product, supplier, discount, and competitor research.