Bachelor of Science in Electronics Engineering
Cebu Technological University - Main Campus
Worked in the BPO industry for 6 years. Seeking an environment that appreciates diversity, creativity and empathy while building the success of the company and experience advancement opportunities.
Cebu Technological University - Main Campus
Frontline customer service representative for Airbnb. Assist users via phone, email and chat. Helps users in their billings, cancellations, alterations and mediation between the guest and host when issues arise. Make sure all issues are fixed in a timely manner and avoid reopening of tickets when issues are resolved.
Frontline Tech Support for Menulog. Assist users via phone call either inbound or outbound to troubleshoot, collect and activate their food delivery devices. Make sure users issues are fixed an avoid callbacks.
Frontline CSR for Telstra. Assist clients via phone call and answer billing concerns, phone and plan upgrades and sim activation.
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
I will likely be tasked with product, supplier, discount, and competitor research.