2019
Bachelor of Science in Elementary Education Major in General Education
Western Mindanao State University
More Info About Me
Good day! I am Degie from Philippines. An aspiring Virtual Assistant with proven and excellent communication skills. I have been attending live training and have been enrolled in multiple virtual assistance courses. I am an experienced Customer Service Representative who handles outbound and inbound calls and back-office tasks for a US-based logistic company. My usual task aside from those mentioned are joining and sometimes hosting client meetings, doing quality audits, and communicating with clients thru emails. I'm also knowledgeable in Microsoft, Excel, Canva, Asana and Google Drive. I crave for productivity and new knowledge. Looking forward to working with you.
Best Regards,
Degie
My Skills and Competencies
Data Entry
Content Creator
Email Management
Travel Management
Travel Management
Certificates
My Experience and Education
2019
-
2022
Tech Mahindra (UPS Account)
(Customer Service Representative)
Tracking and Universal 2019 to 2020
• Answering approximately 150 inbound calls per day in a friendly and courteous manner.
• Assisting customers with package inquiry and offering possible solutions.
• Providing information on additional products and services.
• Following conversational scripts provided UPS and keeping the customer calls to 5 minutes.
• Escalating customers to my supervisor, only if needed.
2020
-
2021
Tech Mahindra (UPS Account)
(Package Information)
• Answering approximately 10 to 15 inbound calls per day.
• Assisting customers with packages that are under investigation which were commonly lost on delivery or while in transit.
• Doing outbound calls with customers to verify information as well as calling to inform the current state of their investigation.
• Processing investigations to have it close as positive/found or negative where UPS issues the claim.
2021
-
2022
Tech Mahindra (UPS Account)
(Claims)
• Working as an approver where as we check the quality of the auditors' work.
• Approving claims for at least 80 cases per day.
• Joining weekly internal calibration with the Quality Team and external calibration with the client.
• Hosting reports in collaboration with the Quality Analyst Team.
• Sending End of Day reports via emails to our Group Lead.
My Services
Administrative Task
Administrative and executive duties with excellent communication skills.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.