2005
Bachelor of Science in Computer Science
University of Negros Occidental-Recoletos
By Your Side, Beyond The Screen.
Hi there! My name is Debra Mae Togonon, but most people call me Debbie. I’m from Bacolod City in the Philippines known for the Masskara festival. I graduated with a B.S. in Computer Science, giving me a strong technology and problem-solving background.
For almost a decade, I’ve worked in customer service. This has helped me communicate effectively, solve issues efficiently, and ensure customer satisfaction. I enjoy helping people and using my technical skills to improve their experiences.
Are you looking for someone who is customer-focused, tech-savvy, and eager to learn? If so, Let's chat! I'd love to hear about your goals and see if we can work together.
My Skills and Competencies
Research
Communication
Social Media Management
Content Creation
Data Entry
Customer Service Orientation
Certificates
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My Experience and Education
2019
-
2024
RareJob Philippines
(ESL Online Tutor)
As an ESL tutor, I am responsible for providing high-quality English language instruction to students from diverse backgrounds through online lessons. We make sure to create engaging discussions, deliver interactive lessons, and provide constructive feedback to help students improve their English language skills.
2017
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2018
Transcom Worldwide
(Customer Service Specialist)
As a Billing Specialist, our accountability will be to address customer inquiries, resolve billing issues, and ensure a positive customer experience over the phone.
Responsibilities:
> Customer Inquiries: Respond to customer inquiries regarding billing issues, discrepancies, and payment status, providing clear and concise information.
> Account Reconciliation: Regularly review and reconcile customer accounts, addressing discrepancies and ensuring all payments are properly applied.
> Payment Processing: Process incoming payments, manage payment schedules and follow up on overdue accounts to ensure timely collections.
> Issue Escalation: Escalate complex or unresolved issues to higher-level support teams as needed, ensuring a seamless transition and continuous support.
> Upselling: Identify and upsell relevant products and services based on customer needs and interests. Communicate the benefits and features of these products to encourage purchases.
> Closing Sales: Effectively close sales during customer interactions by understanding customer needs, handling objections, and providing compelling reasons to purchase. Ensure a smooth and positive buying experience.
> Documentation: Maintain accurate records of customer interactions, including inquiries, resolutions, and sales activities. Document upsell attempts and outcomes for future reference and strategy improvement.
2012
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2017
Convergys/Concentrix
(Technical Support Associate)
As a Technical Chat Support Specialist, our main duty is to provide real-time assistance and troubleshooting to customers experiencing technical issues with their internet and telephone services. This includes diagnosing and resolving connectivity problems through live chat.
Responsibilities:
> Customer Interaction: Engage with customers in real-time through our live chat platform to address inquiries, provide information, and resolve issues promptly and professionally.
> Technical Troubleshooting: Diagnose and troubleshoot various technical problems related to hardware, and network connectivity. Guide customers through step-by-step resolutions.
> Issue Escalation: Escalate complex or unresolved issues to higher-level support teams when necessary, ensuring a seamless transition and continuity of service.
> Multitasking: Manage multiple chat sessions simultaneously while maintaining high efficiency and customer satisfaction.
> Upselling: Identify and upsell products and services based on customer needs and interests. Communicate the benefits and features of these products to encourage customers.
> Closing a Sale: Effectively close sales during customer interactions by understanding customer needs, handling objections, and providing compelling reasons to purchase. Ensure a smooth and positive buying experience.
> Documentation: Maintain accurate and detailed records of customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions required.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Research
Precise entry to databases and comprehensive research through advanced search strategies.
Content Creation
Promote companies' products and services by developing copy for websites, social media, marketing materials.