2012
Bachelor of Science in Psychology
University of San Jose Recoletos
More Info About Me
A mom, wife, employee, freelancer and soon to be entrepreneur. I welcome new learnings and journey to maximize my earning capabilities by providing quality work to my client, employer and family. I am motivated to earn and be successful in any field to enjoy the quality of life we deserve.
My Skills and Competencies
Social Media Management
Shopify Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
Voro Motors
(Chat Support Representative)
Answer products and services inquiries, basic troubleshooting, product research, order tracking, creates discount codes and other ad hoc tasks.
2020
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2022
EXL Service Phils.
(Compliance Officer)
Extract data and analysis, send audit reports on attendance bi-weekly, leave utilization review (SL/VL), run reconciliation report on attendance and payroll monthly, weekly audit of 201 file for new hires, create PowerPoint presentation and other adhoc tasks
2015
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2019
EXL Service Phils.
(Quality and Compliance Analyst)
Weekly call monitoring of agents via phone, email and chat. Facilitate meetings and call listening sessions with Ops and clients. Create QA reminders, analyze monthly and year to date markdown and create action plans. Facilitate QA talks for jew hires and refresh courses for existing agents. Random call listening of short and long calls and provide real time feedback. Weekly coaching sessions and feedbacking.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Customize Your Store With Our Website Builder.