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More Info About Me
I’ve been working as a freelancer for 8 years now. I am equipped with Customer Service Support experience and with training. I can work with minimal supervision and very sufficient Admin/ Virtual Assistant. I am professional and committed with all clients and contracts. I can deliver work with full respect to others.
My Skills and Competencies
Social Media Management
Lead Generation
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2023
Internal Upwork Team
(Customer Ambassador, Freelancer Support)
I handled chats and emails, using Zendesk tools. We utilized OBO, SUDO and other Google tools. We use Knowledge Base, our basis of information. We make sure to provide good customer experience, even if we handle complex issues.
2020
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2021
Internal Upwork Team
(ID Documents Reviews Specialist)
I reviewed submitted government IDs and documents for compliance and IDV badges. Bank information and other sensitive information were processed by our team for approval and compliance. We also report Fraud, fake and suspicious users to other teams. We used Zendesk as one of our tools.
2019
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2020
Internal Upwork Team
(Short Term Upwork Video Support Specialist)
I was assigned to a new team, we conducted in-depth video verification and information. I assessed Government ID and documents. We flagged false or fake documents for compliance. We used Zendesk as one of our tools.
June 2017
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2019
LightNetworks (via Upwork)
(Presales Telecommunication and Administrative Assistant and Technical Support)
LightNetworks is a telecommunication company that provides services to all customers and clients. Our aim is to keep technology updated and upgraded. Ultimately, companies deploy fixed and wireless networks, telecommunications equipment, and applications to: better communicate internally and externally, to drive business value, to increase market share, to reduce cost, and to maintain customer loyalty.
2012
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2018
WinterMedia (via Upwork)
(Administrative Assitant)
Winter Media is a technology management organization that delivers secure technology solutions to organizations handling private and sensitive data. Winter Media develops strategies for integrating web-based communications systems across an organization through a secure and efficient process.
Upwork, formerly Elance-oDesk, is a global freelancing platform where businesses and independent professionals connect and collaborate remotely. In 2015, Elance-oDesk was rebranded as Upwork. It is based out of Mountain View and San Francisco, California.
July 11, 2011
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June 2013
Firstsource Solutions Limited- Barclay Card UK
(Financial Consultant/ Adviser)
Barclays is a British multinational banking and financial services company headquartered in London, United Kingdom. It has operations in over 50 countries and territories across Africa, Asia, Europe, North America and South America and around 48 million customers
February 2008
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April 2011
Duzon E and H Philippines Inc
(Online English Teacher)
Duzon E and H Philippines Inc is a leading company in English education and a subsidiary of the No.1 IT firm in Korea, Duzon IT Group. It has established a fast-growing English Teaching Center in Alabang, currently with 250 English Tutors on-board. With its plan of vast expansion, the company is now hiring English Tutors to fill 500 teaching positions.
April 2006
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December 2007
Sykes Asia Philippines for Capital One U.S.A.
(Customer Service Representative)
Sykes Asia Philippines has been in operation since 1997 and is officially recognized by the Philippine Government as the pioneer in the Philippine call center industry. The company supports over 30 international clients from technology, telecommunications, financial services, industrial, fast moving consumer goods, retail and travel. Sykes Asia has over 11,000 employees in the Philippines supporting more than 15 languages catering mostly to the Asia Pacific region
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation
Support in building a pipeline of leads to meet business plans, quotas and company objectives.