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Bachelor of Technical Teacher Education Major in Electrical
Marikina Polytechnic College
I'm your best choice!
Driven and determined General Virtual Assistant committed to excellence, actively pursuing an engaging role that pushes boundaries. Equipped with a relentless motivation, I thrive in remote settings, adeptly managing administrative and clerical tasks to optimize profitability. With a keen eye for detail and a passion for organization, I excel in bookkeeping, scheduling, email management, calendar coordination, content creation, data entry, editing, and design. My mission is to deliver unparalleled administrative support, leveraging my diverse skill set to streamline operations and exceed client expectations
My Skills and Competencies
Social Media Management
Graphic Designer
Content Creator
Executive Assistant
Customer Service
Technical Support
Team Leadership
Inbound/Outbound Calls
Certificates
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My Experience and Education
2023
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2024
Freelance
(General Virtual Assistant Specialist)
Cultivating expertise as a Specialist General Virtual Assistant, I navigate diverse administrative challenges with precision and dedication. Proficient in a spectrum of tasks including scheduling, email management, content creation, and more, I strive to elevate efficiency and effectiveness in remote support services. With a keen eye for detail and a passion for seamless operations, I am committed to delivering tailored solutions that exceed expectations and drive client success.
2022
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2023
Ardmor Construction
(Executive Assistant)
As an Executive Assistant, I serve as a strategic partner to high-level executives, seamlessly managing calendars, coordinating meetings, and prioritizing tasks to optimize productivity. With a proactive approach and impeccable attention to detail, I anticipate needs and handle confidential matters with discretion, ensuring smooth operations and enabling executives to focus on key priorities.
2021
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2022
Quantrics Enterprises Inc.
(Technical Support Team Lead)
As a Technical Support Team Leader, I oversee a dynamic team, providing guidance and mentorship to drive exceptional performance. With a focus on collaboration and innovation, I optimize workflows, foster a culture of continuous improvement, and ensure timely resolution of complex technical issues, elevating the overall customer support experience.
2019
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2021
Quantrics Enterprises Inc.
(Technical Support Representative)
I diagnose and resolve complex technical issues, offering expert guidance and solutions to enhance customer experience. Proficient in troubleshooting software and hardware, I provide prompt and effective assistance to ensure seamless operation and client satisfaction.
2018
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2019
SITEL Philippines
(Sales Technical Support)
As a Sales Technical Support specialist, I remotely access client devices, providing expert cleanup and troubleshooting services. I excel in promoting and selling technical solutions including software installations, updates, and antivirus software, ensuring optimal performance and security.
2016
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2018
Teleperformance
(Customer service representative)
Acting as a liaison between clients and various departments, I analyze complex issues, devise strategic solutions, and implement proactive measures to enhance customer satisfaction and loyalty. Additionally, I lead team training sessions, ensuring consistent delivery of exceptional service across all touchpoints.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Inbound/Outbound Call
I excel in fostering meaningful connections and delivering exceptional service.
Graphic Design
Creative visionary shaping concepts into captivating designs. Expert in graphic design, delivering visual excellence.