2005
Bachelor of Science in Business administration major in Marketing
St. Paul University Manila
More Info About Me
I’m an enthusiastic, reliable and hardworking person with a passion for customer service that worked for the top telecommunications company in the Philippines. Offering many years of experience in related roles as well as passion in improving processes to help clients. Well organized and I manage time well to make sure I get things done and accomplished in providing support to demanding customers. I’m a customer service professional skilled in customer relationship, resolution of complaints and updating processes in accordance to the company’s mission.
My Skills and Competencies
Social Media Management
Amazon VA
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
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2018
PayMaya Philippines
(Senior Operations Associate)
• Conducts Know Your Customer (KYC) for every request and inquiries being received through e-mails and phone calls to protect the company from fraud and losses. This includes analysis of customer profile and transaction history before releasing approval to after sales requests.
• Processes and reviews documentary requests from business partners and consumers and ensures that it passes the standard audit requirements and are in compliance with the regulations of PCI DSS (Payment Card Industry Data Security Standard) and Bangko sentral ng Pilipinas.
• Responsible for handling reload, reversal and balance transfer request from enterprise, key accounts and remittance partners.
• Expected to maintain high level of client servicing within a specified group standard while minimizing cash credit and fraud losses to the organization.
• Display good telephone mannerisms in handling inbound and outbound calls.
• Perform regular test phone transactions to ensure system stability. This also requires close coordination with other units and business partners especially during system enhancement.
• Verifies and processes debit and credit adjustment to partner’s account in the event of uncredited reload from bank or different top up channels due to exceeded limit or system enhancement or other similar reason.
2011
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2015
Smart Communications
(Operations Support Officer)
• Participate in user acceptance test to ensure that the service descriptions are met and existing system and business parameters are complied with.
• Manage information such as new products, services and processes that will affect the team.
• Develop and enhance activities to provide timely and quality service.
• Develop new processes relating to new products and services.
• Contribute ideas/knowledge on areas of expertise.
• Reexamine existing process and recommend areas for improvement.
2010
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2011
Smart Communications
(Customer Care Support Officer)
• Assist wireless and experience centers with their smart money inquiries
• Prepare Service Request Reports
• Provide troubleshooting and other assistance to wireless centers with regards to technical issues concerning Smart Money and Mobile banking
• Provide support to Authorizations and Account services team for one off task
• Perform other duties and responsibilities assigned by the management
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Virtual Assistant
Will likely be tasked with product, supplier, discount, and competitor research.