Here are some screenshots of my previous work as an administrative assistant. In this role, I handle data entry tasks, such as organizing data into Excel gathered by our IS researcher for their training schedule and updating contact information for each campus. Additionally, I ensure the accuracy and organization of the data to support efficient operations.

My other task also involves data entry. I assist in addressing inquiries on our helpdesk's OS Ticket regarding students' credentials in their accounts. This involves copying, pasting, and entering their ID numbers as login credentials before submitting them in the OS Ticket system. Additionally, I ensure accuracy and promptness in resolving these issues to provide efficient support to users. Moreover, I maintain thorough documentation of all interactions to track trends for continuous improvement.