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I.T
Holy Angel University
More Info About Me
Experienced Customer Service Specialist with 10+ years in customer support, team management, and virtual assistance. Recognized for excellent communication, organizational skills, and multitasking abilities. Proficient in MS Office, Google Workspace, Zendesk, Georgias, Salesforce, Shopify, Monday, Ring Central and various CRMs, with a focus on driving results and customer satisfaction.
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2024
Allure Creative
(Team Lead)
• Identify and engage with target audiences across social media platforms to
build brand awareness
• Conduct Coaching sessions with VAs to optimize outreach strategy
2023
-
2024
TCA (The Card Association)
(Cold Caller)
• Conduct inbound and outbound calls to offer tailored credit card machine
solutions that meet customer payment processing needs.
2022
-
2023
EyeCandy Beauty Med Bar
(Client Retention Support/Appointment Scheduler)
Engaged with customers to address concerns, resolve issues, and enhance satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.