2019
Bachelor of Science in Hotel and Restaurant Management
Philippine Women’s University
More Info About Me
With over 13 years of working in the Hospitality Industry from Entry Level to Management Positions, I developed expertise in planning and building effective business strategies for the company's benefit. This entails various planning and development skills in handling organizations of different sizes on top of managing teams, communicating with a plethora of clientele and suppliers, and budgeting or financial planning with detailed reports. In addition to such skills, my hands-on experience in customer service bequeathed optimistic and goal-oriented qualities, to sum up a well-rounded person up for any task.
In my field of work, having core values of passion and integrity to accomplish a goal is on my business card. Being base internationally, I learned to adapt different cultures while strengthening my work ethics. With such experience, I started a logistics business with online entrepreneurship on the side all at the same time, juggling a career in the hospitality industry. These are the skills I acquired during those years of experience:
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2015
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2021
Spago Poolside by Wolfgang Puck, Marina Bay Sands Pte. Ltd. Singapore
(Service Attendant)
• Provide personalized service to guests and making their stay in the hotel enjoyable and memorable
• Taking food and beverage order from guests, provide recommendations and upsell daily specials
• Assist guests with needs and provide accurate information such as locations of famous tourist destinations in Singapore, restaurants etc.
• Cashiering responsibilities and making daily reports to the manager
• Collecting feedback from guests regarding their hotel experience
2014
-
20145
Sakae Sushi Japanese Restaurant, Eastpoint, Singapore
(Restaurant Assistant Manager)
• Taking responsibility for the business performance of the restaurant.
• Analyzing and planning restaurant sales levels and profitability.
• Organizing marketing activities, such as promotional events and discount schemes.
• Preparing reports at the end of the shift/week, including staff control, food control and sales.
• Creating and executing plans for department sales, profit and staff development.
• Setting budgets and/or agreeing them with senior management.
• Planning and coordinating menus.
• Coordinating the entire operation of the restaurant during scheduled shifts.
• Managing staff and providing them with feedback.
• Responding to customer complaints.
• Ensuring that all employees adhere to the company's uniform standards.
• Meeting and greeting customers and organizing table reservations.
• Advising customers on menu and wine choice.
• Recruiting, training and motivating staff.
• Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
• Maintaining high standards of quality control, hygiene, and health and safety.
• Checking stock levels and ordering supplies.
• Preparing cash drawers and providing petty cash as required.
• Helping in any area of the restaurant when circumstances dictate.
2009
-
2014
Sakae Sushi Japanese Restaurant, CHANGI Airport Terminal 2 & Sakae Teppanyaki, Century Square Tampines, Singapore
(Senior Management Supervisor)
• To ensure that all food and beverage items are served to guests for maximum customer satisfaction of service.
• To ensure all food and beverage is served according to brand standards.
• The department is run in a safe and organized manner at all times
• Training is completed according to company and legal requirements.
• Communicate with associates and other departments to ensure guests receive timely service
• Act as Duty Manager in the Restaurant.
• Ensure all revenue is claimed and processed correctly.
• To ensure rotes are completed using labor schedule model for maximum flexibility at lowest cost
• To ensure regular stock counts of glasses crockery and cutlery are taken to maintain control and adequate stocks.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.