2010
Bachelor of Science in Nutrition and Dietetics
Polytechnic University of the Philippines
Your Next Virtual Assitant!
My name is Hannah, a mother of 3 living in Mandaluyong city. I graduated in PUP with a Bachelor’s degree in Nutrition and Dietetics I have been in the customer service industry for more than 10 years. One reason I particularly enjoy the business and the challenges that go along with it, is the opportunity to connect with people. I consider myself as dependable, self-disciplined, and flexible. Outside of work I am a jolly person, I love travelling to new places and exploring new coffee shops.
My Skills and Competencies
Social Media Management
Customer Service
Data Entry
SAP / CRM Tools
Basic Video Editing
Certificates
My Experience and Education
2019
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2024
Citigroup Business Process Solutions
(Telesales analyst - Authorized signer(credit Cards))
Processed credit card applications and loan approvals, ensuring adherence to company policies and credit regulations. Reviewed financial documentation for accuracy and completeness, to determine whether the customer is eligible for a loan or line of credit.
Coordinated with clients to explain credit terms and conditions, fostering strong relationships and trust. Managing customer data using CRM tools
2021
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2022
TrackStreet (Part Time)
(Dedicated Account Support / Web and Product Research)
Tasked with compiling, verifying, and analyzing spreadsheet data, Accurately input and update large volumes of data into databases and information management systems.
Ensured data integrity and consistency by performing regular quality checks and data verification.
2017
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2019
Citigroup Business Process Solutions
(Customer Solutions Officer)
Demonstrated proficiency in utilizing CRM tools and to conduct transactions, analyzes situation and provides solutions to meet customer needs or account specific needs.
Maintained accurate records of customer interactions and transactions, ensuring compliance with regulatory requirements and company policies.
Evaluated client needs and directed them to appropriate loan products, enhancing customer satisfaction and conversion rates.
Services existing accounts and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
Handles Inbound and outbound calls for customer inquiries.