2013
Bachelor of Science in Information Technology
De La Salle University Dasmariñas Cavite
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
SEO Expert
Certificates
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My Experience and Education
2021
-
2025
CEVA LOGISTICS IT SHARED SERVICES
(SERVICE DESK II)
Provides advanced IT support and incident resolution for hardware, software,
network, and peripherals. Supervises Service Desk I staff, ensures SLA compliance, maintains
documentation, and escalates complex issues.
2016
-
2019
Royal Wiseborn Retailers Inc
(Technical Support Engineer)
Provide enterprise-level support for hardware, software, and network systems.
Handle ticket resolution from intake to closure, document technical processes, escalate complex
issues, perform system maintenance, and deliver user training.
2013
-
2015
American Data Exchange
(TECHNICAL SUPPORT ENGINEER)
Provide enterprise-level support for hardware, software, and network systems.
Handle ticket resolution from intake to closure, document technical processes, escalate complex
issues, perform system maintenance, and deliver user training.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.