I go on by many nicknames, some friends call me Jay, Jai or Dar; however, I do like to be called Xavier. Ever since I was young, I really love the name Xavier. I love to cook and eat. Moreover, I also love doing gymnastics routine, watch inspirational/motivational videos and training videos on how to be a virtual assistant and or be a social media manager. I have enrolled in trainings, both paid and free to know the process of becoming a VA and to be a Social Media Manager. I am a fast learner and easy to adapt to any changes needed for improvement. Motivated, can work well under pressure and a team player. After graduating tertiary, I immediately went to Cebu City to look for a job. After applying with so many companies and encountered rejections, I still push my self to move forward and with the blessings from above, I was hired. I have worked in a healthcare company from US but based in Cebu. I have been in BPO industry for almost 5 years . I do inbound and outbound calls. I have been a Coach, an Assistant Manager Apprentice and Back office support as email and chat.
Josefina Herera Cerilles State College
Cum Laude - 1.56 GWA
Using data to do analytical tasks and charting tasks related to patient information
Communicating with patients about their status and condition through emails, phone conversations
Managing patient accounts with contact information, insurance and financial information in a confidential manner
Scheduling patient visits and answer questions, including billing and preparation
Ensuring services comply with state and federal regulatory requirements
Document the important information on the form provided, i.e. (Eligibility details, COB, Benefits)
Do outbound to different insurances and making sure that the benefit provided is the same on the benefit obtained
while doing the offline review.
Call insurances to initiate Prior Authorization, Retro Authorization and Predetermination request.
• Voice support/taking inbound and outbound calls
• Coach Intern - Assists newbies to learn product knowledge on the account
• Assistant Manager Apprentice - handle agents as their Team Lead and provide coaching, team meetings and pre/post shift huddles everyday.
• Email and Chat Support - assist members/providers/hospital personnel with their inquiry via chat and email
• Managing a brand’s online presence through various social channels.
• Develop engaging content and create an online community for the brand
• Create an online image that is representative of the brand and what it aims to promote.
• Analyze content that is more effective to engage with prospect and leads
• Teaches students in all grade levels in all subject.
• Provide assessment to measure if the objectives were achieved.
• Creates detailed lesson plan base on the curriculum.
Telling interesting stories that could wake each soul who's into reading blogs and listening to podcasts.
Handling diverse type of people and making sure to deliver world class customer service.
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Facebook ads by getting inspiration from a few of our ad examples that have seen success.
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