As a Customer Service Virtual Assistant for a health and wellness company, I spent two years performing various tasks to guarantee customer satisfaction. My primary responsibility was booking leads to calls via chat and addressing customer queries and concerns. I also managed the client's calendar using calendly and rescheduled appointments when necessary. To ensure seamless operations, I performed data entry using google sheets, keeping detailed records of leads and ensuring that all details were accurate and well-organized. Additionally, I was responsible for entering notes into our CRM, making sure that important information was properly documented and easily accessible.
I am also a highly experienced lead generation specialist, having spent over 2 years in the field. My expertise in data research and collection has allowed me to complete a wide range of successful projects with exceptional results.
Additionally, I am proficient in Microsoft Office and Google Sheets, with the ability to work efficiently even under minimal supervision. I am confident in my ability to follow instructions and produce the quality of work expected of me.
University of Science and Technology of Southern Philippines
• Responding to customer questions & inquiries via live chat & email
• Managing social media platforms where I've actively engaged with our audience by responding to comments & addressing inquiries
• Managing appointment bookings and rescheduling
• Data Entry
• Updating notes into our CRM
• Sending payment invoices
• LinkedIn Research
• Contact List Building
• Lead List Building
• Prospect List Building
• Web Scraping
• Data Entry/Data Collection
• Web Research
• Data Mining and Extraction
• Finding Decision Makers on
Linkedin
• B2B Lead Gen
• Identify and select influencers on Instagram based in the USA.
• Reach out to these influencers, introducing our brand and services.
• Present a compelling offer of a 50% discount on our whitening services to influencers.
• Propose collaboration ideas for promoting our services on their Instagram stories or posts.
• Engage in negotiations and follow up to finalize collaboration agreements.
• Monitor and manage influencer campaigns to ensure proper promotion and track the effectiveness.
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Data Entry Skills are attributes and competencies related to the processing, recording and tracking various data.
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