2015
Bachelor of Science in Customs Administration
Philippine Merchant Marine School
Virtual Assistant | Online Business Management | Customer Service Pro | Flawless Data Entry
Need a virtual assistant for the long haul?
💰 Cost-Effective and Tech-Savvy
💻 High Speed Internet and Equipment
🛡️ Time Zone and Data Security
Here's what clients book me for:
🔥 Jill-of-all-trades -- providing support whenever it's needed most
I am versatile and capable of assisting or taking on different roles and responsibilities as needed. I excel in being adaptable and resourceful, stepping in to provide support or help in various situations when it's required the most.
🔥Document Control
This professional has got you covered! You can expect your company files to be managed with the precision of a librarian in a library – everything will be meticulously organized, ensuring that every document is in its proper place and readily accessible.
🔥 Customer Satisfaction Specialist
I am dedicated to bringing a smile to your customers' faces, and I'm willing to go to great lengths to ensure that it happens.
Let's discuss how my expert virtual assistance services can transform your business. I am eager to contribute to your continued success.
My Skills and Competencies
Attention to Detail
Email Management
Basic Graphic Design
Problem Solving
Privacy Management
Analytical Skills
Critical Thinking
Social Media Manager
Customer Service
Data Entry
Certificates
×
![]()
My Experience and Education
2022
-
2023
Bridgeforth Wolf & Associates
(Promotional Customer Service Representative)
- Subject matter expert facilitating training and development processes
- Handle customer orders accurately and promptly
- Creating and sending sales order acknowledgments to customers to confirm their orders and ensure the accuracy of order details
- Sending purchase orders to the vendors
- Coordinating with vendors to ensure timely production and delivery of orders
- Providing tracking numbers and order status updates to customers
- Addressing customer inquiries, resolving issues, and ensuring customer satisfaction throughout the order process
- Create and optimize product listings on BrightStores
- Ensure accurate and compelling product titles, descriptions, and images
- Regularly update product information and pricing
- Keep track of product availability and update listings accordingly
2020
-
2022
OfficePartners360
(Exam Video Auditor)
- Subject matter expert facilitating training and development processes
- Maintaining exam process integrity through video review and protocol compliance
- Ensure that all incidents, notes, and flags are appropriately documented
- Maintaining a high level of accuracy and attention to detail in all auditing tasks
2017
-
2019
MOL Information Processing Services Philippines , Inc .
(Business Process Analyst | Export Documentation Data Analyst)
- Subject matter expert facilitating training and development processes
- Creating bills of lading and house bills
- Auditing and proofreading entries for the bill of lading and house bill of lading in the system to ensure accuracy and compliance with established standards and regulations
- Monitoring Operations Department performance to meet SLA KPIs
- Conducts root cause analysis, process gap analysis, report management, and process improvements
2016
-
2017
Airfreight 2100 Inc .
(Customer Service Representative)
- Tracking of shipments
- Booking of shipments for pick up
- Answering customers' inquiries through calls, chats, and emails.
My Services
Content Creator
Promote companies' products and services by developing copy for websites, social media, and marketing materials.
Virtual Assistant
Providing administrative support, project management, and other tasks remotely.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Customer Service Representative
Answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Testimonials
Anna Katrina Oliveros (Katsthetic Projects - Founder)
"I love working with Darriane Baquilod. She is an amazing social media manager and content creator. She's a detail-oriented person who can work independently. She knows how to follow guidelines and instructions well. One thing I like about her is that she always works on time and is always up to date."
Angel de Leon (Former Team Leader - OfficePartners360)
"Dar was an amazing trainer for new team members. She had a talent for making complicated things easy to understand, helping our new hires succeed faster. She was also a leader in making sure our exam videos were checked with great care and accuracy."
Allen Alejandrino (Former Assistant Team Manager - MOL)
"Dar is an exceptional auditor and trainer who had a significant impact on the success of new hires by ensuring their growth and guidance within our team. She also played a pivotal role in our successful Robotic Process Automation (RPA) project, fostering collaboration with our Indian counterparts. Darriane Baquilod's passion and compassion set her apart, making her more than just an employee – she's a model of dedication and professionalism."