Bachelor of Science in Hotel and Restaurant Management
Goldenstate College
I would describe myself as an honest person who works with integrity and doesn't want misleading people. A family oriented person and God fearing. I am willing to learn new skills and have many existing ones to offer.
Goldenstate College
Answering Approximately 50 inbound calls per day in a friendly and courteous manner.
Providing information about customer’s bill. Upselling AT&T products and services.
Ensured first-call resolution and provided great customer service on every call
-Assisted customers with their billing concerns and phone device inquiries
-Performed troubleshooting with any related phone service concerns
-Handled customer retention concerns
Ensured first-call resolution and provided great customer service on every call
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.