2012
Bachelor of Science in Hotel and Restaurant Management
Goldenstate College
More Info About Me
I would describe myself as an honest person who works with integrity and doesn't want misleading people. A family oriented person and God fearing. I am willing to learn new skills and have many existing ones to offer.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2024
VXI Global Holdings
(Customer Service Representative / Account Associate)
Answering Approximately 50 inbound calls per day in a friendly and courteous manner.
Providing information about customer’s bill. Upselling AT&T products and services.
Ensured first-call resolution and provided great customer service on every call
2016
-
2020
Convergys
(Customer Service Representative / Account Associate)
-Assisted customers with their billing concerns and phone device inquiries
-Performed troubleshooting with any related phone service concerns
-Handled customer retention concerns
My Services
Customer Service Expert
Ensured first-call resolution and provided great customer service on every call
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.