2021
Bachelor in Secondary Education
Villaflores College
More Info About Me
Enthusiastic, ambitious, and a self-starter.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Advanced Tracking LLC
(Load Coordinator)
Approving load/freight to haul on a trailer. Data entry and administrative tasks.
2019
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2021
Ttec
(Customer Service Representative)
Assisting members of United Health Care to purchase specific products recommended by their insurance using their quarterly benefits. I assist members to place their orders over the phone, by email, and even by live chat. I also process refunds, track orders, and process replacements through Walmart and call Insurance to confirm if members are eligible for the quarterly benefits.
2016
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2019
Visaya Knowledge Process Outsourcing
(Outreach Consultant)
Contact medical offices such as provider’s offices, clinics, and hospitals to request medical records under Aetna, Blueshields, Applecare, and other Insurances. I am verifying the right office, patients, and providers without compromising protected health information. Also, scheduling an appointment for the onshore medical records team to visit and retrieve the records manually. I was also handling refunds for the medical records we did not receive from the office. I am also assigned to a specific list of providers. I do performing research for their office, and affiliated medical facilities to locate their members under specific insurance.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.