2019
BA in Communication
Far Eastern University - Manila
More Info About Me
My work history stems from local publications in 2012, where I worked as a freelancer. I conducted research and interviews; produced news and feature articles; and handled proofreading, editing, and basic layout design. In 2015, I administered a social media page where I groomed a following while managing the page's contents.
In 2016, I started working in the Business Process Outsourcing (BPO) industry, where customer service is its main focus. I was exposed to customer care and technical assistance, which aided in the development of my communication, interpersonal, and problem-solving abilities.
I handled different support roles, such as Quality Analyst, Product Trainer, and Operations Team Leader. These roles strengthened my leadership, analytical, critical, and organizational skills. I have become familiar with CRM platforms, administrative duties, email management, auditing, and project management.
In 2022, I started my freelance virtual assistance career, where I first worked as an email support
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
Certificates
My Experience and Education
2023
-
2024
Freelance
(Lead Generator and Appointment Setter)
Responsible for coordinating appointments, and exceeding targets to drive business growth through effective communication and organization.
2023
-
2024
Freelance
(Email and Chat Support Representative)
Provided timely and efficient support to customers via email and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction. Processed returns and refunds.
2010
-
2013
Freelance
(Writer)
Created engaging and informative articles for a local newspaper, covering news events and crafting feature stories that resonate with the community.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.