2020
Bachelor of Science in Mechanical Engineering
Technological University of the Philippines
More Info About Me
Hi there! My name is Danna Micah, and I am a licensed Mechanical Engineer with expertise in using Microsoft Excel, Google Sheets, AutoCAD, and Computational Fluid Dynamics. Here are a few key points about my qualifications:
- Skilled in creating cost estimate forms and tables with formulas for engineering projects
- Proficient in Excel and Google Sheets functions such as shortcuts, vlookup, and conditional formatting
- Experienced in AutoCAD for creating and designing mechanical drawings
- Knowledgeable in Computational Fluid Dynamics for analyzing fluid flow and heat transfer
- Customer Service Representative under the accounts "Just Eat" and "Amazon"
- Took calls/chats and attended to customer's and restaurant partner's concerns
- Provided proper solutions to the customer's problems
- Processed refunds of orders if needed based on the guidelines of the account
- Documented the calls, especially the important details/concerns discussed
- Assisted new customers on making their Amazon account
- Provided links for customers when looking for an item
- Tracked and updated customers with the status of their order
- Sent email to third-party sellers when there is a problem with the customer's order
- Coordinated with the courier to track the customer's order
Thank you for considering my qualifications! I am excited to discuss my experience and how I can contribute to your team.
My Skills and Competencies
Social Media Management
Data Entry
Social Media Manage
AutoCAD
Google Sheets
Microsoft Excel
Google Forms
Computation Fluid Dynamics
Certificates
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My Experience and Education
2020
-
2023
Touchcore Solutions Inc
(Pre-Sales Engineer)
• Attends pre-bid and client meetings to acquire details of Precision Air Conditioning Units, Fan Coil Units, and Cold/Hot Aisle Containment necessary for data centers
• Conducts site survey for mechanical and electrical scope to check actual site condition and to provide accurate proposal in line with the client’s requirements
• Provides PACU, FCU, HAC and CAC solutions in line to the needs and resources of the client
• Provides all technical documents needed during Bidding and once the project has been awarded
• Conducts PACU and Containment product and solution presentations
• Estimates the local (quantity and cost) and imported materials needed for the PACU, FCU and containment installations.
• Evaluates subcontractors’ proposal for mechanical and electrical works.
• Designs mechanical plans and drawings in line to the requirement
• Makes detailed scope of works for the proposed project
• Makes project timelines and methods of procedures needed for project installation
• Initiates and leads project meetings for project updates and accomplishments.
• Supervises and coordinates PACU, FCU and Hot/Cold Aisle Containment Project Implementation
2020
-
2020
Sykes
(Customer Service Representative)
• Voice and Non-voice Customer Service Representative under the account “Just Eat”
• Took calls/chats and attended customer’s and restaurant partner’s concern
• Provided proper solutions to the customer’s problem
• Processed refunds of orders if needed based on the guidelines of the account
• Documented the call specially the important details/concerns discussed
2019
-
2019
Amazon
(Customer Service Representative)
- Took calls from customers who need help on ordering on Amazon Website
- Assisted new customers on making their Amazon Account
- Processed refunds and cancellation of orders
- Provided links for customers when looking for an item
- Tracks and updates customers with the status of their order
- Send email to third party sellers when there is a problem with the order of the customer
- Coordinated with the courier to track the customer's order
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
With my expertise, I can assist you in organizing, managing, and analyzing data effectively, and with great accuracy.