2017
Culinary Arts
NorthPoint Culinary Academy
More Info About Me
I have a good interpersonal and self-management skills. I've been a customer service representative for almost three years before being promoted to the position of Senior Specialist, where my primary responsibility is to help improve organizational efficiency by applying my knowledge to resolve complex challenges. I am always flexible, responsible, time-bounded, and eager to learn new skills.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2022
Majorel Philippines
(Senior Specialist)
Respond to urgent and/or sensitive Internal/External customer inquiries. Ensure good customer service and satisfaction. Mentors and coaches support agents.
2020
-
2022
Majorel Philippines
(Customer Service Representative)
Communicating with customers through phone and email. Assisting consumers with hotel reservation booking, modification, and cancellation.
2019
-
2020
Concentrix
(Customer Service Representative)
Answering phone calls, responding to customer questions and complaints, and guiding customers through basic troubleshooting or setup processes.
2018
-
2019
BreadTalk Philippines
(Baker)
Prepares, produces, and bakes pastries, breads, and other desserts. Bakers also inspect food products as well as raw materials to ensure that they meet quality standards.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.