2020
BS International Hospitality Management
Siena College of Taytay
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2021
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2024
PartnerHero
(Customer Support Specialist)
Analyzing recurring customer issues and creating insight reports to help our Partners improve their businesses through emails, chats, and social media and helping customers solve problems with strong troubleshooting and conflict resolution skills, reading comprehension, and problem-solving skills
2019
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2019
PEPPERMILL RESORT SPA AND CASINO – Reno, Nevada USA
(On-The-Job Trainee (Host/Cashier))
Processed sales transactions, reconciled sales receipts, and calculated and accepted payments quickly by using the Opera system and coordinated with the different staff and handled customer complaints and inquiries by listening, acknowledging the problem, and providing fast solutions.
2021
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2022
51TALK
(English as Second Language Teacher)
Handled and delivered English lessons to more than 50 young Chinese learners via one-on-one online teaching platforms and communications software and helped Chinese students learn the English spelling, grammar, and correct pronunciation.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.