2018
Bachelor of Science in Information Technology
Negros Oriental State University
My Skills and Competencies
Web Development/Mobile App Development
LiDAR Data Analyst
Customer Service
Virtual Assistance
Certificates
My Experience and Education
2022
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Present
Bubble
(Technical Support Specialist)
Provided technical support via Intercom chat and email, resolving product issues and collaborating with engineering and cross-functional teams. Handled trust and safety monitoring, back office operations, and enterprise customer support. Offered troubleshooting for mobile native apps (iOS/Android) and contributed to app development by resolving technical issues in Bubble apps through log analysis and debugging.
2020
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2022
Wyze
(Technical Support Specialist)
Assisted customers via Zendesk email and chat with device setup, troubleshooting, and account-related concerns. Escalated complex issues to Tier 2 or engineering teams, stayed current on product updates, and ensured high customer satisfaction through follow-ups and clear communication.
2019
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2020
STAFFME ONLINE LLC
(WEBAPP MONITORING)
Monitored website uptime, performance, and reliability using tools like Google Analytics, Search Console, Pingdom, UptimeRobot, and New Relic. Investigated incidents, documented root causes, collaborated with developers on resolutions, and contributed to performance audits to ensure optimal site health and user experience.
2019
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2019
Mobile Application Developer
(DevOps)
Developed and maintained cross-platform mobile apps using Flutter and Firebase. Built responsive UIs, integrated RESTful APIs, managed real-time data with Firestore, and implemented authentication and push notifications. Collaborated with design teams, optimized performance, and handled app debugging and updates for Android and iOS.
2018
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2019
SCALE AI
(3D LIDAR DATA ANNOTATOR)
Labeled 3D LiDAR point cloud data to support machine learning for autonomous driving. Identified objects with spatial and temporal accuracy, followed strict quality guidelines, reviewed annotations for consistency, and contributed feedback to improve tools and workflows.
My Services
Web Development/Mobile App Development/DevOps
Expert in Web, Mobile App Development | DevOps Solutions | Scalable, Secure, High-Performance Digital Experiences.
LiDAR Data Analyst
LiDAR Data Analyst | Precision Mapping, 3D Data Processing | Elevation Models, Terrain Analysis, Geospatial Insights.
Customer Service
Customer Service | Dedicated Support, Solutions | Enhancing Experiences with Fast, Friendly, Reliable Assistance.
Vitual Assistant
Virtual Assistant | Efficient, Reliable, Organized | Admin Support, Scheduling, Customer Service Tailored to Your Needs.