2018
Automotive Technology
Ed W. Clark High School Las Vegas Nevada
More Info About Me
With a diverse background in customer service, operations, and culinary roles, I bring a well-rounded skill set and a strong work ethic to any position I undertake. My experience spans various industries, from food service to customer experience management, where I have consistently demonstrated my ability to excel in high-pressure environments and deliver outstanding results.
At TaskUs, I honed my skills in providing world-class service by striving for superior customer satisfaction and consistently exceeding client-mandated KPIs. My ability to handle all tasks professionally and accurately while continuously improving performance has been a key factor in my success.
My tenure as a Retention Specialist at Quantrics Enterprise further solidified my expertise in customer relations, where I handled a high volume of calls and inquiries with meticulous attention to detail and top-notch courtesy. My ability to multitask and thrive under pressure was recognized as I consistently ranked as a top performer.
In the culinary world, my roles at Panda Express and Johnny Rockets allowed me to develop strong organizational and multitasking skills. I was responsible for food preparation, maintaining sanitation standards, and handling transactions, all of which required a high level of precision and efficiency.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2024
TaskUs
(Teammate- Operations)
• As a Teammate, We provide world-class service to our clients in an accurate, efficient, and respectful manner on every Task as measured by different performance metrics.
I always strive for Good Customer Satisfaction and Experience and ensure that all Tasks/Jobs are handled professionally based on the Quality Guidelines set by the Client.
I would always meet and exceed client-mandated KPIs (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model.
2021
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2021
Quantrics Enterprise
(Customer Service, Retention Specialist)
• Quantrics provides in-house IT development, shared services and customer experience for Canada’s leading media and telecommunications company and its subsidiary companies.
• Skilled and meticulous Retention Specialist with an exceptional record of strong customer service. Able to handle a wide variety of product telephone inquiries with top-notch courtesy and professionalism. Outstanding multitask who thrives in a fast-paced high-pressure work environment.
• Handled over 40-80 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and canceling service.
• Always one of our Top Performer agent every month
2018
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2019
Panda Express
(Cook)
• Panda Express is an American fast food restaurant chain that serves American Chinese cuisine. With over 2,200 locations, it is the largest Asian-segment restaurant chain in the United States, where it was founded, and is mainly located in North America and Asia.
• Responsible for efficiently completing food preparation and performing the basic kitchen responsibilities to ensure the smooth operation of the restaurant.
• Maintained kitchen work areas, and equipment. Or utensils in clean and orderly condition.
• Meet all restaurant and customer service objectives.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.