2018
Automotive Technology
Ed W. Clark High School Las Vegas Nevada
More Info About Me
With a diverse background in customer service, operations, and culinary roles, I bring a well-rounded skill set and a strong work ethic to any position I undertake. My experience spans various industries, from food service to customer experience management, where I have consistently demonstrated my ability to excel in high-pressure environments and deliver outstanding results.
At TaskUs, I honed my skills in providing world-class service by striving for superior customer satisfaction and consistently exceeding client-mandated KPIs. My ability to handle all tasks professionally and accurately while continuously improving performance has been a key factor in my success.
My tenure as a Retention Specialist at Quantrics Enterprise further solidified my expertise in customer relations, where I handled a high volume of calls and inquiries with meticulous attention to detail and top-notch courtesy. My ability to multitask and thrive under pressure was recognized as I consistently ranked as a top performer.
In the culinary world, my roles at Panda Express and Johnny Rockets allowed me to develop strong organizational and multitasking skills. I was responsible for food preparation, maintaining sanitation standards, and handling transactions, all of which required a high level of precision and efficiency.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2024
TaskUs
(Teammate- Operations)
Role: Teammate – Operations (TaskUs)
Type of work: Back-office operations / content processing / quality-driven tasks
What I did:
Processed and reviewed large volumes of tasks while strictly following client guidelines
Maintained high accuracy while working within strict deadlines
Collaborated with teammates and leads to resolve edge cases and improve consistency
Adapted to frequent updates in process documentation and workflows
Result:
Consistently met or exceeded client KPIs for accuracy, speed, and reliability
Recognized for maintaining quality while handling steady workload
2021
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2021
Quantrics Enterprise
(Customer Service, Retention Specialist)
Role: Customer Service / Retention Specialist
Type of work: Customer retention, billing support, customer care
What I did:
Handled 40–80 inbound calls per shift related to billing, cancellations, and plan changes
Listened to customer concerns, explained options clearly, and worked to retain accounts
Retrieved and updated customer data accurately while on the call
Followed detailed scripts and compliance guidelines while still sounding human and empathetic
Result:
Consistently ranked among the top performers on the team
Helped reduce cancellations by offering suitable plans and solutions instead of losing the customer
2018
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2019
Panda Express
(Cook)
• Panda Express is an American fast food restaurant chain that serves American Chinese cuisine. With over 2,200 locations, it is the largest Asian-segment restaurant chain in the United States, where it was founded, and is mainly located in North America and Asia.
• Responsible for efficiently completing food preparation and performing the basic kitchen responsibilities to ensure the smooth operation of the restaurant.
• Maintained kitchen work areas, and equipment. Or utensils in clean and orderly condition.
• Meet all restaurant and customer service objectives.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.