2016
Bachelor of Science in Hotel and Restaurant Management
Technological University of the Philippines
More Info About Me
Highly trained in world-class customer handling. Customer Service representative for 5+ years and had an opportunity to handle different large companies internationally. Providing an excellent customer service experience is what I always aim for. I have extensive experience in the field of Hospitality, Healthcare clinics, Financial institution, and Telco.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
SIMCO GROUP
(CUSTOMER SERVICE MANAGER)
-Investigate and solve customers' problems, which may be complex
or long-standing, that have been passed on by customer service
assistants
-Handle customer complaints and escalated issues
meet with other managers to discuss possible improvements to
customer service
-Write reports and analyze the customer service that your
organization provides
-Train staff to deliver a high standard of customer service
2020
-
2021
USECURE
(APPOINTMENT SETTER)
-Conducted outbound phone calls to potential customers to make
appointments for sales demonstrations.
-Manage to schedule a consultation between the prospective client
and the Account Manager.
-Maintained up-to-date records at all times and exceed KPIs
2018
-
2021
GENPACT
(CUSTOMER SERVICE REPRESENTATIVE AND TECHNICAL SUPPORT)
-Proven experience in providing customer support in busy call
center environments for Financial institution account and Health
care account
-Maintained customer account information database (incl.
canceling and updating customer accounts.)
-Respond to customer inquiries and resolve them.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.