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Bachelor of Fine Arts, Major in Advertising
Technological University of the Philippines, Manila
More Info About Me
Hi, I am Danica May Barredo. Most of my past working experiences are from Start-up Companies like GrabPh. While working with a Start-up Companies, it helps me develop my multi-tasking, prioritization, and time management skills. Since it is a fast phase company, it teaches me how to adapt to a new environment and how changes are inevitable. During working with GrabPh, I attended different Training such as Managing Bias, Holding One to One Conversations, Effective Presentation Skills, Supervisor Fundamentals, Targeted Selection Workshops, and Playing with Purpose. This Training molded my work ethic, communication, and interpersonal skill.
My Skills and Competencies
Social Media Management
SEO Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
PROJECT MOVE INC
(Rider Operation Officer (Supervisor))
Lead Generation
- Monitor Facebook Official page for Applicants Inquiries and status
- Zendesk Daily Monitoring of Tickets from Applicants Inquiries and status update
- Monitoring and updating of active Pipe lines for New Leads
Rider Onboarding
- Monitoring of Training and Gears Pick up Schedule
- Training all New Riders and Account Activation
- Monitoring of Rider Cash Bond Payments and Gears Issuance
- Monitoring Rider Group Penetration, Activity Collaboration or any engagement with the Groups
- Updating all concerned teams for all Newly Activated Riders in the platform
Rider Operations KPI’s
- Closely monitoring if Team KPIs are met
- Planning, monitoring and execution of proposed/ ongoing projects to ensure KPIs are met
- Close coordination with Merchant Monitoring Team to meet required or needed numbers of Riders
- Monitoring of Rider Incentive Schemes
2020
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2022
QUADX, Gogoxpress
(Operation Support Analyst)
Acquisition and Deployment
- Support delivery partner acquisition and deployment
- Perform various approach to generate pool potential partners to be maintained shortlisted for deployment consequently
- Create and/or keep all acquisition and training relevant materials and other collaterals updated with all changes and processes improvement
- Facilitate training and onboarding for new delivery partners
Performance Management and Support
- Respond and address operational concerns of delivery partners and customer service team
- Perform proactive calls, if necessary, to resolve issues more efficiently
- Participate in team or departmental projects and or performance review to improve overall customer experience & team/departmental SLAs; others as assigned by immediate superior
- Prepare, track and present reports necessary in performance management
- Monitor order statuses with the intent to avoid claims and meet SLA
- Effectively document all necessary items and processes impacting delivery partnership operationAcquisition and Deployment - Support delivery par
2019
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2019
GrabPh, GrabExpress
(GrabExpress Driver Operation Lead)
- Overseeing Driver Support operations, monitoring of daily escalation in coordination with CSR both for user and Driver Partners
- Insurance claim process both for Parcel and Driver Partners
- Weekly Performance Report (Rides, Reliability and KPI)
- Monitoring Driver NPS (Net Promoter Score) and sentiments for improvement proposals
- Incentive Proposal and Creation
- Process Incentive Payout, weekly report and tracker
- Overseeing Administrative work for the team (gear requisition, office supplies and payments for events)
- Overseeing Purchase request for the team
2018
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2019
GrabPh, GrabExpress
(GrabExpress Partner Support Lead)
- Overseeing Partner Support Operation, monitoring of Partners daily bookings and concerns
- Daily monitoring of reliability per Partners need
- Creation of Support Process, monitoring and tracking
- Meeting with potential clients for operation and backend support process
- Overseeing Administrative work for the team team (gear requisition, office supplies and payments for events)
- Insurance claim process both for Parcel and Driver Partners
- Daily monitoring and proper coordination with CSR for Partners and platform user concerns
2018
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2018
GrabPh, GrabExpress
(GrabExpress Onboarding Supervisor)
- Monitoring of day to day Acquisition and activation for new driver
- Efficiently Scheduling new applicants for Training
- Gear and Kit Monitoring and releasing
- Overseeing Administrative work for the team (gear requisition, office supplies and payments for events)
- Monitoring tickets escalation and processing for Parcel and Driver Accidents Insurance claim
2015
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2017
GrabPh, GrabExpress
(GrabExpress and GrabBike Onboarding/ Technical Staff/ Comms Support)
- Screening of daily applicants, encoding of data needed and scheduling training
- Managing and updating Training results
- Account Creation and device enrolment
- Kit releasing and gear releasing and monitoring
- Monitoring booking status and assisting unallocated bookings.
2014
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2015
GrabPH
(Grab Relation Officer)
- Screening of daily applicants, encoding of data needed and scheduling training
- Managing and updating Training results
- Filtering driver concerns
- Basic troubleshooting
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.