I'm new to this line of work however I'm a hardworking professional that strives for excellence in everything I do. I have 5 years and a half of experience in communicating with customers from different walks of life, which might be a great help with whatever task that will be given to me.
Global Reciprocal Colleges
1. Complaints handling
2. Preparing commendation certificates
3. Mystery calling to branches and other units
4. Prepare Complaint Cases Related Reports to be submitted to our Compliance Division & the Banko Sentral ng Pilipinas (BSP)
5. Prepare a proposal for enhancement of the systems & website.
Handled mostly after-sales inquiries/requests through different channels-email/contact us page/Facebook/phone/walk-in clients.
Provide assistance to CBS clients:
-handled incoming calls of both internal and external clients.
-Provide them contact details, and assist them by transferring their call to the concerned unit depending on their concern.
-I was tasked to encode all their contact details which appear in the system during the call for documentation purposes.
Ensure data are updated, accurate and well-organized, review data, and correct any errors and deficiencies.
Ensure emails are answered in a timely manner. Sort emails depending on the content, and from whom they come from.
Manage Facebook comments and direct messages from clients by answering them in a timely manner.