2013
Industrial Education major in Arts
Technological University of the Philippines
💎 Your Diamond VA: Bright Ideas, Brilliant Execution
Hello and welcome! 😊
I’m Danica Legaspi, 32-year-old mom from the Philippines, raising my amazing son, Darius. With a degree in teaching and a passion for continuous learning, my career journey has led me through logistics, customer service, appointment setting allowing me to develop a diverse skill set in both corporate and virtual environments.
I specialize in:
✅ Executive VA Tasks: Managing calendars, scheduling meetings, organizing emails, preparing reports, travel planning, and handling client communications.
✅ Customer Service: Skilled in CRM management, resolving customer inquiries across chat, email, and phone with empathy and efficiency—handling home service orders and appointments for U.S.-based clients. Proven track record of high performance in customer satisfaction surveys and consistent sales conversions.
✅ Social Media Management: Scheduling posts, basic content planning, engagement monitoring, and supporting brand consistency across platforms.
✅ Medical VA Support: Appointment scheduling, patient record management, medical billing, data entry, and transcription.
✅ eCommerce Support: As a TEMU order agent, I’ve handled order processing, product research, tracking updates, dispute management, and customer inquiries—ensuring smooth post-purchase experiences.
✅ Bookkeeping & Finance: Invoice processing, billing & collections, financial tracking, and dispute resolution.
Beyond my professional skills, I love making things more efficient, organized, and stress-free for my clients. Whether you need an extra hand in managing your schedule, handling medical admin tasks, or keeping your finances in check, I’ve got you covered
My Skills and Competencies
HoneyBook
Social Media Management
Graphic Design
Data Entry
Content Creation
Communication Skill
Attention to detail
Confidentiality / NDA
MS Excel lookup and Pivot
Data Analytics
Data Management
Invoicing
Payroll
Quickbook Online
Financial Accounting
Knowledge of Collection Laws
Credit Management
Event Planning
Technical Proficiency
Organizing
Calendar Planning
Inbox Planning Labels
Payment Collection
SLA
Web Research
Ticketing System
Scheduling Appointments
Booking Appointments
Email Marketing
Training and Development
Webscraping
Copywriting
Lead Generation
Transcribing
Order Processing
Inventory Management
Writing
Inbound calls
Outbound calls
SMS Email Outreach
Chatting
Certificates
My Experience and Education
December 2025
-
April 2025
DIRECT CLIENT - Event Photography
(Executive Virtual Assistant)
Provided High-level administrative support to streamline operations for an event photography business.
Refined automation workflows and CRM triggers to enhance client communication and follow-ups.
Handled client inquiries and discovery calls via email, SMS, and phone with a personal, relevant approach.
Scheduled and confirmed appointments, photo shoots, and consultations.
Coordinated with photographers and editors to ensure timely project delivery.
Maintained organized records and databases for contracts, invoices, and client details.
Created SOPs and templates in Notion and Google Slides including daily, weekly, monthly, and quarterly reports.
Supported social media and digital marketing by drafting captions, planning content, setting up ads, and tracking engagement.
Managed financial activities including tracking expenses, payments, and generating reports.
November 2024
-
April 2025
Direct Client - Home Service IL
(Appointment Setter)
Handled bookings for a small family business specializing in vent cleaning services.
Respond to inbound and outbound calls, explaining product and service.
Processing of booking, reschedule, cancellation and confirmation of booking
Outreach service for referral as source of own leads via Calls, SMS, chat and email.
Calendar schedule efficiency for bookings of appointment
Maintain or Enter Customer Records, Receipts and Invoice, Attachment on the system.
August 2016
-
January 2025
VXI Philippines - BPO
(Healthcare, Retail, Telco)
DULY HEALTH AND CARE
Inbound/outbound calls for US clients - Patient Interaction & Support clinic services, providers, and office locations
Schedule, reschedule, or cancel appointments using internal scheduling systems.
Handle patient complaints, billing questions, and service-related concerns.
Subject and comply to SLA, SOP’s including HIPAA regulation.
Performance metric handling on satisfaction and response time.
Escalation Manager addressing challenges with active listening empathy and resolution driven approach.
Supervisor task - Coaching, Training, Drive performance, Sales Takeover, filing of corrective actions, Staffing organization.
TEMU Retail Services
Respond promptly to customer inquiries via chat and email,
Assist with concerns related to orders, returns, shipping, product information, and payments.
Assist customers with order tracking, cancellations, and modifications
Stay updated on product catalog, promotions, and new arrivals.
Created SOP ‘S including Job Aids, Script management.
Escalation Manager addressing challenges with active listening empathy and resolution driven approach.
Daily operations up tow weekly client calibration, improvement and scheduling
Supervisor task - Coaching, Training, Drive performance, Sales Takeover, filing of corrective actions, Staffing organization.
Telco/Home Service Billing and Sales
Inbound/outbound calls for US clients, specializing in billing explain- adjustments, payments - collection, technical assistance, and sales.
Providing Sales order and Tracking or replacement and scheduling technical service.
Discuss Insurance benefit for upsell and Handle Claim or Denial/Sustaining.
Performance metric handling on survey scores, response time, resolution rate and sales target.
Retention efforts discussing product benefit and better pricing.
Escalation Manager addressing challenges with active listening empathy and resolution driven approach
Supervisor task - Coaching, Training, Drive performance, Sales Takeover, Filing of corrective actions, Staffing organization.
2013
-
2016
DHL Global Forwarding
(Data Manager)
Transfer customer information from old to new CRM system while checking data information if complete.
Research or collect Data information based on name, address matching via website.
Serves as Point of Contact for Client Escalation and Global Data Manager.
Ticketing - doing time and motion plus productivity adhering to SLAs per ticket.
My Services
Executive Virtual Assistance
Efficient executive support, managing emails, schedules, travel, and tasks to enhance productivity and workflow
Online Bookkeeping
Accurate bookkeeping, expense tracking, invoicing, and financial reports to keep your business finances organized.
Medical VA
Schedule appointments, manage EHR, handle billing, and assist patients with medical admin tasks efficiently.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Web Research
Search the Internet for information on a wide variety of topics.
Content Creation
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Ecommerce VA
Temu / Amazon
Testimonials
Client Feedback
Darron
I had the pleasure of working with Danica at DHL for three years, during which she consistently demonstrated her dedication and expertise. Danica personally managed our department's service desk tickets with exceptional timeliness and quality. She approached tasks with critical and analytical thinking, particularly when handling complex requests, ensuring thorough and effective solutions. Danica's professionalism, reliability, and proactive attitude made her an invaluable team member and a true asset to our company.