2015
BS Business Administration major in Human Resource Management
Universidad de Sta. Isabel
More Info About Me
I am a Certified General Virtual Assistant with expertise in backlinking, keyword research, off-page SEO reports, graphic design, and data entry. I have experience in managing knowledge transfer, developing training materials, and delivering effective training to the operations team. I have also worked as a Senior Technical Recruiter, identifying IT applicants and matching them with the job requirements, conducting interviews, and presenting qualified candidates to hiring managers/clients. As a Retention Specialist and Tech Support, I designed and implemented customer retention strategies, analyzed feedback, negotiating with customers, and compiled reports for sales managers. I am confident that my skills and experience make me a valuable addition to your team.
My Skills and Competencies
Backlinking
Keyword Research
Off-Page SEO Report
SEO
Graphic Designer
Data Entry
Certificates
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My Experience and Education
2020
-
2023
Hexaware Technologies
(Email Support Specialist/ Process Trainer)
Managed knowledge transfer, material development, and training delivery.
Standardized training modules - ensuring alignment with new process releases.
Executed process training to the Operations team and calibrate results across.
Identified basic to intermediate development opportunities for new agents
Conducted training needs assessments to understand the characteristics and skill level of learners, and the job setting.
2019
-
2020
PSG Global Solutions
(Senior Technical Recruiter)
Identified active and passive IT applicants.
Responsible for parsing resumes to match the qualifications.
Conducted phone interviews and present them to hiring managers/clients.
Provided realistic technical requirements before they start.
2015
-
2019
Sutherland Global Services
(Retention Specialist/Tech Support)
Designed and implemented customer retention strategies to increase loyalty and retain business. Analyzed customer feedback, negotiated with customers, implemented retention strategies, and compiled reports for sales managers.
Provided minimal technical assistance.
My Services
Data Entry / Web Researcher
Maintains database by entering new and updated customer and account information.
Graphic Design
I create posters, logos, brochures, magazines, and many other materials to communicate ideas and information visually.
SEO
To improve your SEO optimization by giving a signal of quality to search engines.