2003
Information Technology
Computer Site Institute
Get To Know Me
Hey there! I'm Eric, your virtual assistant. Outside work, I'm a devoted family man, an avid musician, and an enthusiastic explorer of various hobbies.
I'm actively exploring opportunities for remote work. I offer a diverse background in customer service, IT support, and event management. At ECA, I took part in planning and execution of various in-person events and handled lead generation through platforms like Salesforce and LinkedIn. My role at Synchrony involved managing customer inquiries and transactions with a focus on exceptional service. My earlier role at Atos involved providing technical support and resolving IT issues swiftly. These experiences have sharpened my organizational skills, strengthened my communication abilities, and refined my problem-solving expertise, equipping me to excel in dynamic and challenging environments.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2024
ECA
(Associate 3)
In-person events
• Work side by side with senior leadership in the US and PH team members.
• Implement the overall strategy for in-person events, including conferences, small dinners, cocktail hours, and city trips.
• Oversee the planning and execution of in-person events, including venue selection, logistics, invite list, outreach and follow ups.
• Manage in-person events calendar.
• Coordinate with attending director’s team and partners, and vendors to ensure all aspects of the event are executed seamlessly.
• Conduct post-event evaluations to assess success, gather feedback, and identify areas for improvement.
Lead Generation
Utilize LinkedIn, Salesforce, Pitchbook, and Google search in sourcing leads.
Identify decision makers and tag them in Salesforce.
Source for email addresses after checking validity with online email check tool.
• Identify bottlenecks on a campaign and come up with other sourcing strategies.
• Participate in process calibration, team meetings, and other administrative tasks.
2017
-
2019
Synchrony
(Customer Service Representative)
• Respond to customer inquiries via phone regarding their credit card account details, and transactions.
• Process requests such as account adjustments, payment processing, and dispute resolutions.
• Perform customer account maintenance and kept it up-to-date
• Strive to exceed customer expectations by delivering personalized and efficient service.
• Adhere to company policies, procedures, and regulatory requirements in all customer interactions.
2016
-
2017
Atos
(Information Technology Help Desk Analyst)
Responds to user inquiries, provides technical support, and resolves hardware, software, and network related problems via phone in a timely manner.
Create tickets in ServiceNow, escalation to level 2 analyst, and or tech dispatch request.
Maintain detailed records of issues and resolutions.
Communicate technical information in a clear and understandable manner to non- technical users.
Provide excellent customer service and ensure a positive experience for end-users.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.