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BSBA
University of the Visayas
More Info About Me
Hello, I’m Dalia Vergara, a 34-year-old customer service professional from the vibrant city of Cebu. With a strong background in both face-to-face and remote customer interactions.
I bring not only experience but also a deep dedication to building meaningful connections. I believe that every customer interaction is an opportunity to establish trust, create positive experiences, and foster loyalty. By actively listening, empathizing, and delivering tailored solutions, I ensure that customers feel truly understood and supported.
As someone who thrives on collaboration, I’m equally excited to connect with your team, aligning with your company’s goals to deliver outstanding service. Choose me, and together we’ll create impactful customer experiences that reflect the values of your organization
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Foundever Cebu
(Customer Service Rep)
Responding promptly to guest’s inquiries and requests for information.
Providing information about hotel services, amenities, and local attractions.
Handling and resolving guest complaints or concerns
2016
-
2020
RJ Guitar Center
(Branch Manager)
Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback
Resolving customer problems as needed
Complying with all applicable laws and regulations for the industry within your state
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.