The first thing to describe me is Honest, second hardworking, next organized, then energetic and Flexible, creative, dependable, motivated, and lastly sense of humor.
University of Mindanao
Provide synchronous distance teaching services to Tutor Group provide synchronous distance teaching services for the Sessions scheduled submit the session report.
Teach English to young learners and adults learners.
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of
the problem; selecting and explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and
analyzing customer needs
- Contribute to team effort by accomplishing related results as needed
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
-Provide accurate, valid, and complete information by using the right methods/tools
-Meet personal/team sales targets and call handling quotas
-Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up
to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Resolve customer complaints email, mail,
-Cancel or upgrade accounts
-Assist with placement of orders, refunds, or exchanges
-Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Utilize computer technology to handle high emails volumes
-Work with customer service manager to ensure proper customer service is being delivered
- Compile reports on overall customer satisfaction
- Read from scripts
- Handle changes in policies or renewals
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.