2019
Information and Communication Technology
San Nicholas of academy castillejos Inc.
More Info About Me
A dedicated and detail-oriented professional with over three years of experience in the BPO industry as a Customer Service Representative and Quality Analyst. Skilled in communication, problem-solving, and process improvement, with a strong passion for learning and delivering quality service. Proficient in various CRM tools and certified in Lean Six Sigma White Belt, Project Management, and other essential operational skills.
Data Entry
Social Media Management
Real Estate Specialist
Data Entry
Content Creator
Certificates
My Experience and Education
2021
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2023
Foundever (formerly known as sitel)
(Quality Analyst)
Ensuring that the quality that the company demands are met / Auditing Inbound calls and webchats.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Real Estate Specialist
Assisting sellers and buyers in marketing and purchasing property for the right price under the best terms