Hey I am your Tenacious Virtual Assistant Daisy

Committed to deliver business excellence!

Wonderful day to you,

I'm here to be your efficient, time-saving partner. By entrusting tasks to me, you'll gain valuable time, boost overall efficiency, and focus on your top priorities. Together, we can streamline operations, allowing you to expand your business or enjoy quality time with loved ones.

# Cost & Effective & Tech-Savvy
# High Speed Internet & Equipment
# Time Zone & Data Security

+++ Customer Service Superstar!
With more than 13 years of customer service
experience across various channels, I'm your secret weapon for taking your
business to the next level. My expertise lies in cultivating trust, swiftly
resolving issues, and guaranteeing customer delight. Let's join forces and
bring exceptional service to your customers!

+++ Jill-of-all-trades!
I'm your versatile ace in the hole! I've got a toolbox filled with skills, from Project Management Tools, Social Media Platforms and CRM Tools. I'm always ready to whip out the right tool for the job. With me on your side, there's no challenge too big or too small—we'll rock it together!

+++ Document Control?
Envision your company's documents under the care of a librarian, ensuring that every piece is not only effortlessly accessible but also guarded with the highest levels of security and confidentiality. With me, your data is in safe hands, and you'll experience a new level of efficiency and peace of mind.

In my customer service career, I've excelled in various roles and developed these key responsibilities and qualities:

*** Responsibilities:

> Addressing customer inquiries and issues across multiple channels.
> Resolving problems with a positive attitude.
> Providing accurate product/service information.
> Assisting with technical queries.
> Managing orders and returns efficiently.
> Resolving conflicts professionally.
> Maintaining accurate records.
> Deep product knowledge.
> Contributing to continuous improvement.

*** Skills and Qualities:

> Excellent communication
> Empathy
> Problem-solving
> Patience
> Time management
> Product expertise
> Adaptability
> Positive attitude
> Conflict resolution
> Teamwork
> CRM Tools
> Project Management Tools

Additionally, as a digital creator, I wear multiple hats in shaping my online presence on platforms like Facebook, Instagram, YouTube, and TikTok. This role involves content creation, where I pour my ideas and inspiration into crafting engaging stories and showcasing my talents. I also excel in video editing to ensure polished, visually appealing content.

Strategic sharing and posting play a crucial role in expanding my reach, involving careful planning and sharing within relevant online communities. I prioritize engagement by actively interacting with my audience, fostering a sense of community and dynamic online spaces.

Analyzing performance metrics is integral to my strategy, helping me refine my approach and continually improve my digital presence. In sum, managing my social media accounts combines creativity, technical skills, strategy, engagement, and data analysis to create a meaningful and influential online presence.

My content includes family vlogs, food vlogs, motivational videos, and humor, catering to diverse interests and adding value to my followers' lives.

In light of this situation, I'm eager to provide substantial support when it comes to overseeing your social media profiles. Furthermore, I'm well-equipped to seamlessly integrate my proficiency in customer service, enhancing your online presence even further.

Remember, you are important and valued. Have a fantastic day filled with blessings!

Daisy B. Arban
Caloocan City, Philippines
Freelancer
View Work Hire Me

My Skills and Competencies

Data Entry | Web Researcher
Social Media Management
Customer Service

Certificates

General Virtual Assistant

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2021
AB Psychology

STI College Muñoz

2021 - 2023
Teletech
(Customer Care Associate)

- Providing customer support and assistance through various communication
channels (phone, email, chat).
- Taking proactive measures to meet and exceed customer expectations.
- Ensuring the achievement of key performance indicators (KPIs). Maintaining the
ongoing success of a business.

2019 - 2019
Concentrix
(Customer Service and Tech Support)

- Resolving customer issues and complaints in a timely and effective manner.
- Keeping accurate records of customer interactions and transactions.
- Upselling or cross-selling products and services to customers when appropriate and
within company guidelines.

2007 - 2019
SM Mart Inc.
(Sales Clerk)

- Creating a positive shopping experience for customers by providing exceptional
service.
- Ensuring that all customer interactions are respectful and professional.
- Keeping track of inventory levels.

My Services

Customer Service

Responsible for providing excellent support, addressing inquiries, and recommending process improvements.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry | Web Research

Accurately inputting data, organizing systems, and researching the web for valuable insights.


Works

Social Media Management

Customer Service

Let's work together !

I am available for freelance projects.
Hire Me

Let's connect!
I'm thrilled to hear back from you soon!

Address :
Caloocan City,
Philippines


Copyright © Myprofile.ph