2018
Bachelor of Science in Hotel and Restaurant Management
University of Baguio, Philippines
More Info About Me
Hi, Czarina here, ready to assist you!
I bring immense value to any team. I possess a quick learning ability and extensive computer
literacy, enabling me to adapt swiftly to various technologies. As a result, I am a valuable virtual assistant in any setting.
My Skills and Competencies
Bookkeeping
Data Entry
Certificates
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My Experience and Education
December 2020
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December 2022
Thoughtfocus, Inc.
(Process Associate)
- Answer calls and respond to emails.
- Handles customer inquiries both telephonically and by email.
- Manages and resolves customer complaints.
- Provides customers with product and service information.
- Enters new customer information into system.
- Update existing customer information.
- Process orders, forms and applications.
- Identifies and escalates priority issues.
- Routes calls to appropriate resources.
- Documents all call information according to standard operating procedures.
December 2019
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December 2020
51Talk English International
(Online ESL Teacher)
Encouraging and engaging students to speak English.
Motivating students and using humor to induce a pleasant learning environment.
Maximizing students' talk time through oral tests and presentations.
Displaying excellent classroom management.
September 18,2023
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June 17,2024
Everise
(Customer Service Representative in Healthcare account)
*Professionally handles high call volume inbound calls, chats, and emails to quickly identify and resolve customer issues.
*Enhance customer experience and satisfaction.
*Meet or exceed company and client performance metrics.
*Responsible for creating customer interest to convert to a sale.
June 17,2024
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December 30,2024
Everise
(Associate Trainer in Healthcare account)
*Provides clear instructions using a variety of techniques and activities.
*Enforces attendance and adherence of trainees.
*Maintains a positive learning environment.
*Evaluate learning and mastery of process/skills.
*Provides feedback and guidance to trainees.
*Enforces company rules and policies.
*Completes daily, weekly, and end-of-training report
*Tracks and manages the performance of the class.
*Send a hand-off/ endorsement file to Operations.
My Services
Bookkeeping (Online Bookkeeping (Intuit Quickbooks Online)
Detail-oriented bookkeeper with strong time management skills. Proficient in Quickbooks, Microsoft Office, and G Suite.
Data Entry
Experienced Database Administrator proficient in managing extensive data sets and improving organizational transparency.