Blank
Certificate in Marketing + Diploma in Communication
Australian Pacific College
More Info About Me
Is your Shopify store ready to reach new heights? Let's team up to optimize your e-commerce success.
π₯ Top 3% on Upwork | 100% Job Success Score
π Jill of all the aces
π 8+ years of PRO Virtual Assistance Experience
Here's how I can deliver results: πππ
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β Czarina is an absolute incredibly person to work with. β
β Very efficient and followed all directions with ease. Will use again. β
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πΌ Shopify Store Management
My work revolves around optimizing and managing all aspects of an e-commerce store built on the Shopify platform.
β¦ Product Management
β¦ Order Processing and Fulfillment
β¦ Website Maintenance and Optimization
β¦ Customer Support and Communication
β¦ Analytics and Reporting
β¦ Marketing and Promotions
β¦ App Integration and Customization
π Office & Adminβ β β β β β β β β β β β β β β β β β β β β β β β β β
β¦ Personal Assistant
β¦ Web Research
β¦ Transcription
π© Customer Service
β¦ Customer Support (Zendesk, Freshdesk, Gorgias, Live Chat)
β¦ Email Support
β¦ Social Media Moderation
β¦ Content Moderation
π Marketing & Sales
β¦Facebook Marketing
β¦Instagram Marketing
β¦Social Media Marketing
β¦YouTube Marketing
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Below are the software, platforms, and tools I'm proficient in, but I'm highly tech-savvy and can quickly adapt to any new tool you introduce me to:
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Need expert virtual assistant for document handling? I've got you covered! Using a range of tools listed below, I ensure seamless workflows, accurate documentation, and effective communication for successful processes:
β¦ Microsoft Word
β¦ Microsoft Excel
β¦ Microsoft PowerPoint
β¦ Microsoft Form
β¦ Microsoft List
β¦ Visio
β¦ OneNote
β¦ Google Docs
β¦ Google Sheets
β¦ ChatGPT
β¦ OnBase
β¦ OneDrive
β¦ Google Drive
β¦ Dropbox
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Efficient calendar management is crucial for smooth operations. With my skills, I adeptly handle calendars using the tools listed below:
β¦ Once Hub
β¦ Microsoft Bookings
β¦ Google Calendar
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Looking to enhance your brand through social media? I leverage platforms like the ones below to share your culture and attract top talent:
β¦ Facebook
β¦ Instagram
β¦ Twitter
β¦ YouTube
β¦ WhatsApp
β¦ LinkedIn
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Looking for help in creatives and video editing? I specialize in using creative presentation tools to craft captivating visuals, fostering positivity and enthusiasm among your team. Let's bring your ideas to life!"
β¦ Canva
β¦ CapCut
β¦ Filmora
π’ If you're ready to collaborate for success, here are the next steps πππ
1οΈβ£ Send me a message.
2οΈβ£ Click the "Schedule Meeting" button.
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Take the Next Step Toward Success - Let's Work Together!
My Skills and Competencies
Customer Service
Document Handling and Cloud Services
eCommerce Expert
Real Estate Expert
Marketing and Sales
Bookkeeping Expert
Office and Admin
Shopify Store Management
Certificates
My Experience and Education
2020
-
2022
Accenture
(Contract Analyst)
I am primarily in charge of thoroughly reviewing contract terms and conditions, negotiating and addressing changes on behalf of our company or an individual, and avoiding financial disadvantages or any disputes. And checking if benefits our on the right terms and right period of time with the right group being served.
2016
-
2019
Accenture
(Ecommerce Specialists)
2019
-
2021
Fruitas Holdings Inc.
(E-Commerce Associate)
- Write and edit product content that will be published on e-Commerce websites/portals.
- Be a subject matter expert to assigned product categories.
- Monitor changes in product sales by using web analytics and Excel spreadsheets to stay organized.
- Ability to multitask and meet deadlines while maintaining attention to detail.
2022
-
2024
LoveEcru
(General Virtual Assistant)
- Can create and edit product descriptions
- Create and edit variants, prices, collection, tagging and sku.
- Sourcing quality images and gifs.
- Basic editing on images
- Importing reviews using loox and alireview apps.
- Managing invoices
- Managing customer service
- Handling Person
- Project Management
- Overall assistant
2021
-
2024
Potts Realty inc.
(Real Estate Virtual Assistant)
-Photo Editing
-Scheduling of graphics for social media
-Social Media Management
-Withdrawns
-Listing
-Contracts
-FMLS
-Overall assistant
2022
-
2024
The Sustainable Business
(General Virtual Assistant)
-Website Management
-Podcast Management
-Graphics Editing
-Social Media Management
-Project Management
-Linkedin Prospecting
-Overall Assistant
2021
-
2023
Masterpiece
(Project Manager)
I specialize in streamlining business operations for small and large companies. I have experience in several roles with my primary focus being project management and client relationship management.
2021
-
2023
Mamala group
(Chat Moderator Support)
Assist and support customers by answering their immediate concerns with highest customer service, patience, empathy and passion. Promoting and assisting in the order process. Also have to submit reports and concerns to client at the end of every day shift.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping
Full responsibility for managing the day-to-day accounts function ensuring Sage and Xero are accurate and up to date.
Shopify Store Management
My work revolves around optimizing and managing all aspects of an e-commerce store built on the Shopify platform.
Real Estate Expert
Property Research, Property Owner Details
Amazon Expert
Amazon Store Management, Product Research
Personal Assistant
Handling schedule, day to day report and assistance
Project Management
Planning, organizing, and overseeing the successful completion of a project.
Transcription
Detail-oriented and experienced transcriptionist
Testimonials
Virtual Assistant
"Right from the start, the dedication to SOCIAL MEDIA MANAGEMENT AND MARKETING stood out. The creation of our website was done with utmost precision, resonating perfectly with our brand identity in both the restaurant and beauty products industry. Scheduled posts using Buffer made our online presence consistent and engaging, and the SEO optimizations amplified our reach effectively. The designs, photos, and videos crafted using Canva and PowerPoint were impeccable, enhancing our brand's aesthetics across various platforms."
Writing a Travel Blog Post
"Czarina is an absolute incredibly person to work with. Very nice to talk to and will go above and beyond to make sure your work is as good as possible. Will definitely hire her again in the future!"
Voice Transcription Needed for 5 voice memos
"Very efficient and followed all directions with ease. Will use again."