2013
Bachelor of Science in Office Administration
Camarines Norte State College
More Info About Me
I am currently looking for a work from home job to support my kids. I have 2 kids, 4 yrs old girl and 2 yrs old boy. I am vacant now as I have resigned last year December 2023. I also worked almost 10 years and gained more experiences on it. I can do multi- tasking job, can work under pressure and with minimal supervision and also easy to work with. Working in a Bank was a great opportunity and exposure to me on different data’s and Microsoft Excel that would help to my future work. I am also willing to learn and train for the new techniques that’s suitable on my work. I leave my job before because I need to take good care of my kids.
My Skills and Competencies
Social Media Management
QuickBooks Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2015
-
2023
Eastwest Banking Corporation
(Operation Support Specialists Services)
Supporting multiple teams under Auto-loan Department
Coordinating closely with our operations team to ensure that requests are processed accurately
and timely (i.e. Statement of Accounts; Payment History, Updating, and Pay-Off)
Participating on internal and external projects for process and system enhancement
Monitoring and tracking of productivity of the business unit
Consolidating reports that are used by the unit for daily BAUs
Creating and maintaining reports for the business unit
Reviewing simple and complex accounts
Process reversal for Late Payment Charges
Process SMS Blast
Prepares letters for mailing both hard copy and email sending
Handles escalated accounts with service issues
Process Write-off Accounts
Initiates process improvements
Monitors and coordinates with agency or vendor officers
Prepares UAT and test project proposals
Conduct training for agencies or vendor officers
2015
-
2015
Eastwest Rural Bank
(Loan Specialist)
Process and pre approval of Teacher’s Loan
Client financial statements, annual reports, projections if applicable.
Handle basic queries and concerns and request such as pricing and loan payments.
Preparation of communications/documents to implement approvals.
Monitor timely remittance of payments by calling and reminding client of payments due and
maturing obligations and other arrangements to ensure prompt payments and client’s
adherence to commitments, agreements, covenants.
Liaise with Bank’s support units regarding documentation requirements to ensure smooth
implementation of approved credit reduction proposals and possible transactions emanating
from the approvals.
Coordinate with various operating units of the Bank and prepare relevant documents for various
day to day transactions such as loan re-pricing, loan principal/interest payments, trade related
transactions, etc.
Monitor account resolution and status
Organize and update accounts/team’s files and documents.
2013
-
2015
Banco De Oro, (PESO Resources Group)
(Collection Admin Assistant)
Prepares Certificate of Full Payment for Card Collection
Prepare and Deposit postdated cheques
Handle walk in Client
Monitor and Consolidate Clients Certificate
Prepares Certificates for mailing.
Answer queries and concern in telephone.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.