1999
Bachelor of Science and Business Administration - Major in Management
University of the East
Hello! I am Cynthia your one of a kind Virtual Assistant!
With a decade of diverse experience as an Admin, Customer Service Representative, and Sales professional, I've honed my organizational prowess, meticulous attention to detail, and an unwavering commitment to delivering outstanding customer service. From seamlessly managing administrative tasks like scheduling and document handling to deftly addressing customer inquiries and surpassing sales targets, Armed with a solid track record, excellent communication skills, and a knack for multitasking, I'm poised and confident in my ability to elevate your team to new heights of success.
I bring a genuine passion for excellence and a knack for turning challenges into opportunities. As someone who thrives on forging meaningful connections, I'm not just dedicated to achieving goals but also to creating a collaborative and positive work environment.
Embarking on new opportunities, I'm eager to bring my wealth of experience, innovative mindset, and dedication to making a positive impact. Let's turn possibilities into reality. I'm enthusiastic about the prospect of contributing to your team's success. Let's connect and explore how my skills and unwavering commitment can be the catalyst for positive change in your organization.
My Skills and Competencies
Time Management Skills
Customer Service Skills
Oral and Written Communication skills
Research Expertise
Marketing Skills
Strong attention to Details
Certificates
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My Experience and Education
2007
-
2010
MCMER Corporation
(HR and Admin/ Payroll Master/Prod controller)
*Assistant to the HR Manager
*To compile, record and process payroll accurately, and to provide excellent customer service to our employees
*Managing and distributing information among their co-workers
*Checking outgoing products of the company
2022
-
2023
HealthyBoss Inc
(Medical Consultant)
• Securing patient documents from medical providers or their offices
• Reviewing patient records following a preset guideline
• Retrieving & storing patient documents to and from databases
• Coordinating with medical staff in providers’ offices for any urgent needs about document requests
• Coordinating with patients for any immediate needs concerning orders for medical supplies
• Verifying insurance benefits and eligibility via providers portal or by calling to ensure claims will be processed
smoothly
• Processing pre-authorization requirements as mandated by the insurance
• Making phone calls to doctor’s office, insurance companies, and patients as necessary
2020
-
2021
Transparent BPO
(Medical Consultant/ Sales)
Outbound calls to patient with prescription refills needs and demonstrate excellent customer service skills by providing new services.
2019
-
2020
Buyerlnik
(Outbound Sales Representative)
Reaching out to prospects through outbound calls and emails to assess their needs. Nurturing the leads and understanding their issues inside out.
2016
-
2019
VXI Global Holdings
(Customer Service Representative/ Billing/ Sales)
Receiving inbound calls and solve customer billing concern. And educate about the new benefits of the products and upsell.
2010
-
2013
Petrolab Engineering
(Outbound Sales Representative)
Calling Business company's to educate about the company products (Certification) and sell.
2013
-
2015
EGS
(Sales Expert Representative)
Sell a company's products and services from its headquarters also then placing the orders,
2021
-
2021
TDCX
(Outbound Sales Representative/Lead Generation)
Conduct outbound calls to prospective clients. Set appointments or close deals with clients.
2019
-
2019
TSA
(Customer Service Representative/ Billing/ Sales)
Handling customer complaints, give customers information about products and services, and take orders.
2015
-
2016
Convergys
(Customer Service Representative/ Billing/ Sales)
Managing incoming calls, solving customer complain and provide great customer service inquiries.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Customer Service Representative
Can handle complaints, provide appropriate solutions, and follow up to resolve any issues their customers experience.
Lead Generation/ Data Entry
Finding and engaging potential customers for the organization to build a stronger, deeper sales funnel
Admin Assistant and Payroll/Production Control/ QA
Proficiently manage payroll and admin tasks. Worked as manufacturing control, that also includes quality check.
Medical Virtual Assistant
Aware about HIPAA, secure patient information, calling patient for appointment.
Sales Expert Representative
Responsible for selling products, meeting customer needs from existing or potential sales outlets