2007
Bachelor of Science in Information Technology
IETI College Alabang
More Info About Me
I am previously working as Human Resources Assistant for over 8 years handle employee benefits and experienced Customer Service Support for over 3 years and started to join Freelance year 2021 accepting projects. I’ve developed a skill set directly relevant to the position I am applying for including excellent customer service. I can offer my great skills for virtual assistance needs I am willing to learn and take new challenges as a VA.
My Skills and Competencies
Social Media Management
Amazon Expert
Data Entry
Content Creator
Certificates
My Experience and Education
2021
-
2021
Upwork
(Data Entry / Research / LinkedIn Ambassador)
Encoding and Research details on clients google sheet details or information provided from clients.
2020
-
2021
C3/CustomerContactChannels Philippines Ltd
(C3/CustomerContactChannels Philippines Ltd)
Departments which handle voice calls, chat support, email support and back office support Instacart groceries concern in US
2017
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2020
Teletech
(TSR II)
• Handles customer complaints with technical issue’s landline phones and internet service NBN service in Australia.
• Once customer complaints are received do an outbound call to the customer and fix the faults.
• Decide where to place the router, check the route’s light to determine the router’s issues.
• Help customers to connect his/her devices.
• Help customer with her password.
• Run some tests using the company system to detect whether outside or inside connection issues.
• Receiving inbound calls for 1-hour getting customer complaints to act as a receptionist getting details to reason why customer asking for a callback.
• Providing resolution to the customer issues unable to fix remotely.
• Handle Emails.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.