Diploma in Computer Studies
STI-MAASIN
N/a
STI-MAASIN
Full filled customers orders and ready for shipping.
A customer service representative is responsible for interacting with customers
to handle inquiries, resolve complaints, and provide information about a company’s products or
services. Typically include answering phone calls, responding to emails or live chat messages,
processing orders or returns, and maintaining records of customer interactions.
To pose as a regular customer and evaluate various aspects of their experience,
such as customer service, product quality, cleanliness, and adherence to company policies.
Mystery shoppers provide valuable feedback to businesses, helping them improve their
operations and customer satisfaction.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
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