2019
Bachelor of Secondary Education Major in English
Lemery Colleges
More Info About Me
Are you an employer who`s seeking for a versatile Filipino freelancer who can offer a professional help in your business? Are you tired of handling administrative tasks for your business? If your answer is yes, then we should speak. My name is Cynthia and you can contact me anytime. You can count on my administrative expertise.
I`m confident in my ability to make anything.
I put my mind to success. I work quickly, positively, and efficiently because I love what I do.
I`m extremely motivated and a great manager of time, I learn swiftly and I have a strong analytical skills.
My Skills and Competencies
Appointment Setter
Inbound/Outbound Caller
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2019
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2022
ResultsCX
(Sales Representative)
• Receive/ place calls with new and existing customers to renew or sell additional services or products to enhance their lives.
• Communicate with customers over the phone, via email, and/or online chat.
• Navigate a computer with multiple windows and screens.
• Resolve any customer issues while providing an exceptional customer experience.
2022
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2023
Healthybos Company
(Medical Virtual Assistant)
• Securing patient documents from medical providers or their offices.
• Reviewing patient records following a preset guideline.
• Retrieving & storing patient documents to and from databases.
• Coordinating with patients for any immediate needs concerning orders for medical supplies.
• Verifying insurance benefits and eligibility via providers portal or by calling to ensure claims will be processed smoothly
• Processing pre-authorization requirements as mandated by the insurance.
• Making phone calls to doctor`s office, insurance companies, and patients.
2023
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March 2024
Sunrise Company
(Medical Virtual Assistant)
Submit prior authorization requests for GLP1 medication to insurance companies on behalf of patients through CoverMyMeds.
Ensure accurate and timely submission of required documentation for approval.
Stay informed about insurance policies and guidelines to facilitate successful authorization processes.
Provide support for customer experience initiatives, ensuring a seamless onboarding process.
Address customer inquiries and issues related to authorization processes.
Collaborate with other teams to enhance overall customer satisfaction.
My Services
Appointment Setter
I'm eager to bring my sales, appointment setting, and customer management expertise to your team.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.