2015
BSHRM
Saint Joseph College
More Info About Me
I'm your reliable and experienced Virtual Assistant, equipped with a diverse skill set and a proven track record in customer service. With over 2 years of experience as a Customer Service Specialist, I have honed my abilities to provide exceptional support to clients. In addition, I have successfully transitioned into the role of a Socials Admin for the same client, demonstrating my adaptability and proficiency in managing various responsibilities.
Having worked across multiple departments, I possess a comprehensive understanding of various aspects of business operations. This extensive experience enables me to efficiently handle a wide range of tasks, ensuring seamless coordination and optimal functionality within the organization.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
EGO SHOES LTD
(Socials Admin)
-Admin tasks for the Marketing & PR Team
-Order fulfillment specialist for PR gifting/send-outs (Instagram & TikTok Collabs)
-Lead Generation for collaborations in all social media accounts (Facebook, Instagram, TikTok)
-Influencer reach out
-Building & scheduling email marketing campaigns
2020
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2022
EGO SHOES LTD
(Customer Service Specialist)
*Customer Service Support through email and through social media platforms (pre/after-sales)
*Back-of-the office works (reports/ documentation/troubleshooting)
*Maintain up-to-date and accurate customer transactions through Magento
*Maintain positive customer experience through Gorgias
2019
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2020
ST.LOUIS CASH BUYERS (REAL ESTATE)
(Admin Assistant | Cold Caller)
-Cold call leads provided by skip tracing
-Manages Text Message Marketing Campaigns
-Answers inbound calls from REI Rail, Carrot, Deal Machine and Bandit Signs Websites.
-Updates Podio CRM daily
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.