2013
Bachelor of Science in Information Technology
Interface Computer College
More Info About Me
Hi there! I'm Cristy Torres, I am a professional Amazon Account Manager. With 10 years of experience in Amazon both in BPO and in the freelancing world, I specialize in Customer Service, Quality Service, Claims and Reimbursement and Account Management.
My mission is to empower my clients and businesses to navigate complex reimbursement processes effectively, monitor their e-commerce account ensuring fair and timely resolutions that optimize financial outcomes and operational efficiency.
I excel in Amazon Seller Central Management/Product Listings/Optimization/Paid Advertising/Inventory Management/etc. My approach combines meticulous attention to detail with strategic thinking to optimize claim outcomes and drive operational efficiency.
My Skills and Competencies
Amazon Account Manager
Amazon Claims and Reimbursement Specialist
General virtual Assistant
Executive Assistant
Customer Service
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2024
FBA Logistic Company
(Inbound Filing/Review & Reconciliation Case Specialist Manager)
● Get visibility into claims status across lost, damaged, or destroyed inventory & FBA inbound
● shipments
● Identify FBA discrepancies using Amazon Seller Central report and tools then resolve the issues
● through filing a direct case to Amazon
● Check FBA Shipment reconciliation and determine if there’s a discrepancy
● Handle the FBA reimbursement process from end-to-end
● Seamlessly retrieve carrier documentation and shipping status from FedEx, UPS, Amazon Freight,
● Amazon Global Logistics, and other leading carriers with Getida's Proof of Delivery document
● retrieval feature
● Get notifications directly in Seller Central
2015
-
2020
Synnex - Concentrix Phils
(Amazon Senior Quality Analyst)
● Responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential Sellers
● Participates in customer and client listening programs to identify customer needs and expectations.
● The Quality Analyst is responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects
● Responsible for the reporting WoW of MoM data and present to the clients
● Does calibration to make the output as efficient and calibrated
● Managing the day-to-day activities of the team.
● Motivating the team to achieve organizational goals.
● Developing and implementing a timeline to achieve targets.
● Delegating tasks to team members.
● Conducting training of team members to maximize their potential
2014
-
2015
Synnex - Concentrix Phils
(Amazon Merch@ and FBA Seller Support)
● Responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform
● Accept calls/email/chat or call and email in the same time (Flex)
● Setting up Amazon Account
● Listing Creation
● Shipment Creation
● Managing Order from A-Z
● Managing Refunds and Returns
● Handling Incorrect Detail Page (IIDP) issues
● Assisting Seller in creating template (feeds)
● Negative Feedback removal
● Managing Account Health
● Play a critical role in delivering timely, accurate and professional customer service to Amazon customers, helping solve problems such as: locating a package; connecting an Echo to a Fire TV; returning an item; or assisting a delivery driver to get a package to a customer on time.
● Handle issues from A - Z
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Amazon Claims and Reimbursement Specialist
Managing and processing claims and reimbursement requests on the Amazon platform.
Amazon Account Manager
Managing strategies to drive sales growth, improve product visibility, and enhance the overall customer experience.
General/Executive Virtual Assistant
Provides administrative, operational, and personal support to executives or business professionals remotely.
Customer Service
Provides excellent customer support and resolving customer inquiries, complaints, and issues promptly and effectively.