2009
B.S Criminology
University of Mindanao
More Info About Me
N/A
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
Accenture Inc.
(Insurance Operations Analyst)
Review, process, and validate insurance policies while ensuring accurate data entry and maintaining up-to-date policy records.
I analyze insurance data to identify trends, inconsistencies, and process improvements while assisting in automating processes to enhance productivity and accuracy.
Conduct coaching sessions for teammates who need process updates, clarifications, KPI guidance, and error discussions
I handle management and executive concerns, escalation cases, and urgent inquiries through our mailboxes, ensuring timely responses.
I handle reports and backlogs while assisting the team lead with process updates, team planning, and strategies to enhance productivity.
Communicate with executives and various departments, including Legal, Indexing, Claims, POA, New Business, Distributions, and the Migrations team.
I am currently enrolled as a training apprentice to enhance my reporting skills, process demonstrations, confidence in communication, calibrations, and process updates.
Support Financial Team with Contract Maintenance dependency for urgent process request.
2022
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2023
Accenture Inc.
(Policy Maturity Analyst/SME)
Track and process upcoming policy maturity dates.
Address inquiries related to policy maturity payouts, options, and documentation requirements.
Identify discrepancies in policy maturity data and coordinate resolutions.
Conduct thorough research and quality review of maturity policies and return mail letters to ensure accurate recipient verification, record updates, and compliance with company standards.
Handle management and executive concerns, escalation cases, and urgent inquiries.
Handling Entire reports (Mail letters, Edward Jones, Spousal Continuation and NCL reports.
2017
-
2022
AIG Shared Services Inc.
(Retirement Contribution Analyst)
Process and validate employee and employer contributions for group retirement plans.
Respond to inquiries from employees, employers, and financial institutions regarding contributions.
Maintain accurate records of contribution transactions and adjustments.
Perform a 100% quality review to ensure accuracy, compliance, and process efficiency.
Being cross-trained in various processes, including indexing, Hyperscience, and SSN
encoding, ensuring efficiency and accuracy in operations.
Quality Analyst - Customer Service Unit
Oversee the quality review of executive and escalated complaints for the entire AIG company, ensuring accuracy, compliance, and effective resolution.
Conduct 100% quality reviews, track performance metrics, analyze trends, identify errors, and provide feedback to maintain compliance and improve processes.
Generate quality reports, track performance metrics, analyze trends for improvement, and provide feedback to maintain quality standards.
Ensure compliance with company policies and industry regulations, recommend process improvements for efficiency and accuracy, and develop/update quality checklists, SOPs, and best practices
2014
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2017
AIG Shared Services Inc.
(Data Entry Associate)
Entering and updating customer details, policy numbers, coverage amounts, and premium payments into the insurance database.
Reviewing data for errors, cross-checking policyholder details, and ensuring compliance with insurance regulations.
Inputting claim details, verifying submitted documents, and updating claim statuses.
2014
-
2022
Mind Alliance Ventures Inc.
(Technical Operations Supervisors)
Supervise customer service representatives or technical support teams.
Managed vendor relationship, ensuring adherence to contractual agreements and quality service delivery.
Handle reports, audits and warranty claims of Samsung, LG, and Sony Experia.
2011
-
2022
Mind Alliance Ventures Inc.
(Technical Admin Assistant)
Preparing and maintaining technical reports, service logs, and inventory records for telecom equipment (e.g., Samsung, LG, Sony).
Assisting in processing warranty claims and coordinating with manufacturers for replacements or repairs.
Managing emails, responding to inquiries, and coordinating with vendors, suppliers, and internal teams.
2011
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2011
SuperCrocs (CROCS)
(Retail Sales Associate)
Built Knowledge of product lines to provide accurate information regarding features, pricing, warranties, and availability.
Cleaned and organized sales floor in accordance with company merchandising standard.
Utilized problem solving techniques for difficult transactions or returns
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.